Customer Service Representative

About the Organization Grassland Dairy Products, Inc. has been a leading manufacturer of butter and dairy ingredients since 1904 and we are always looking to add to our team. With additional facilities across Wisconsin, Nebraska, and Utah, Grassland is a key player in the dairy industry dedicated to producing high-quality products while maintaining a positive work environment for a driven, talent-filled team of employees. Our company offers the most comprehensive benefits package in the area to our employees, generous paid time off, and competitive wages. Description The Customer Service Representative plays a key role in delivering exceptional support to both internal and external customers. This position requires strong communication skills and a solid understanding of company products and guidelines to ensure accurate and helpful service. By working closely with team members in the Sales Department, the Customer Service Representative helps create a seamless customer experience through effective collaboration, attention to detail, and a commitment to customer satisfaction. Essential Duties and Responsibilities: Process customer orders/changes/returns according to established department policies and procedures. Partner with the sales team to meet and exceed customer service expectations. Demonstrate an understanding of the products manufactured. Receives and researches customer complaints. Maintains customer database. Transmits pricing to customers. Other duties as assigned by supervisor. Knowledge, Skills, and Abilities: Exceptional attention to detail and strong organizational skills. Ability to adapt effectively within a continually changing and demanding environment. Must be able to demonstrate an ability and willingness to communicate effectively to maintain high levels of quality and efficiency. Demonstrate an understanding of products and production processes to assist with customer questions. Demonstrates ability to work with management, sales, and other departments to solve problems. Ability to work in a fast-paced team environment. Summary of Benefits: We are proud to offer a comprehensive and competitive benefits package designed to support the well-being and success of our team members, including: Health & Dental Insurance - 100% of premiums paid by the company with low deductibles. 401(k) Retirement Plan - With 5% company match after 6 months of employment. Weekly Pay through Direct Deposit Paid Time Off - Includes vacation, sick leave, and holiday pay. Short-Term Disability & Life Insurance. Company-provided LIfe insurance coverage. Hiring Bonus - $2,000 sign-on bonus. Referral Bonuses - Earn rewards for bringing great people to the team. Reimbursements - Safety Footwear and Glasses. Professional Growth - Opportunities for training, advancement, and career development. Summary of Pay: Compensation for this position is commensurate with education, experience, and relevant qualifications. We value the skills and background each candidate brings and offer a competitive pay structure designed to recognize your expertise and contributions. Position RequirementsEducation/Experience: High School Diploma or General Education Degree (GED). Basic computer skills and knowledge of Microsoft Office programs. Category Administration Full-Time/Part-Time Full-Time Location Grassland Dairy Products Shift Days Pay: Commensurate with experience Hiring Bonus $2000.00 Benefits 100% premium paid Health and Dental insurance: 401K after 6-months of employment with 5% company match; PTO, Vacation, Short-Term Disability Insurance, Life Insurance and so much more! EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications.

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