Bilingual Customer Service Representative

Location: Greenville, SC (Headquarters)Come grow with us.Benefits in a Card / is a fast-growing health benefits company committed to delivering exceptional service to our customers and clients. Our culture is rooted in trust, integrity, and accountability. Every decision we make is guided by doing what's right "” for our clients, our members, and our team. Founded 20+ years ago, Benefits in a Card is gearing back up in another ambitious 3-5 year growth cycle, and we're looking for motivated individuals who want to launch or grow their professional careers alongside us. If you're excited by the idea of learning, growing, and being part of something from the ground up, we'd love to meet you.About the RoleAs a Bilingual Call Center Customer Service Representative, you'll be the first point of contact for our members, providing high-quality support in both English and Spanish. You'll play a critical role on our front-line customer service team by answering inbound calls, resolving questions or concerns, and ensuring every interaction reflects our commitment to professionalism and care.This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and wants to build a strong foundation in customer service within a growing organization.Key ResponsibilitiesManage a queue of inbound customer calls with efficiency and professionalismHandle an average inbound call volume of 20-30 calls per day, with peak seasons reaching 40-50 calls per dayProvide accurate information and assistance in both English and SpanishResolve customer inquiries, concerns, complaints, and disputes with patience, integrity, and empathyDe-escalate and support dissatisfied customers while maintaining a calm, professional demeanorAccurately document all customer interactions and update records in internal systemsMaintain strong product knowledge of Benefits in a Card offerings to effectively support membersCollaborate with team members and internal departments to improve service deliveryMeet or exceed daily, weekly, and monthly performance metrics and customer satisfaction expectationsRequired QualificationsFluent in Spanish and English (spoken and written)Prior experience in a professional or customer service environmentAbility and willingness to learn and navigate internal systems for documentation and reportingStrong communication and interpersonal skills in both languagesProven ability to manage live customer calls and calmly resolve complaintsProficient with typing, computer systems, and customer service softwareStrong time-management skills and ability to balance a call queue effectivelyWillingness to learn through training and mentorship from senior team membersPreferred (but not required):Previous experience in an inbound or outbound call center environmentWhat We OfferHealth benefits package covered up to 86%Opportunity to join a company in an exciting, high-growth phaseClear pathways for career advancement and professional developmentSupportive, inclusive, and team-oriented work environment

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