Technical Support Analyst

We are looking for an IT Support Analyst. This is an on- site full-time permanent position in Greenville, NC with our client. Responsibilities for an IT Support Analyst:Respond to phone calls, ticket submissions, and deskside support in order of priority. Ticket triaging, proper ticket prioritization, and timely customer communication skills required. Must be highly organized and good communicatorProper time management skills will be required to juggle the many support calls (written tickets, verbally, and/or in-person)Work with Hardware vendors to acquire, image, deploy, and ship pc's to corporate support locations. Maintain knowledge and build experience in technical challenges and recommend solutions as deemed appropriateCoordinate implementation of system changes, upgrades, and modifications according to business needs to include proper change managementSelf-directed and motivated to ensure quality customer support and proactive maintenance of the Corporate IT environmentYou have acquired a broad knowledge of all systems and have become a Subject Matter Expert in one or more disciplines within the IT field (Systems Admin, Network Admin, Security, Telecom etc)Superior customer support and ability to work with a diverse group of personalitiesRequired skills as an IT Support Analyst:3+ years of experience with technical support and problem solvingBachelor's degree preferred, preferably in an IT or Systems Administration discipline Proven ability to work autonomously, identifying problems, and solving independentlyPrevious experience within wireless retail, technical services, telecom, or similar technology preferredAbility to work after hours and on weekends

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