Customer Service Clerk (PT)

DescriptionPart-Time Customer Service Clerk - Greenvale, NYJoin the best gourmet food destination in town! Uncle Giuseppe's Marketplace is known for its exceptional products, authentic Italian specialties, and warm, family-oriented atmosphere. We'relooking for a friendly, dependable Part-Time Customer Service Clerk to join our team at our Greenvale location. If you take pride in helping others and thrive in a fast-paced, customer-focused environment, we'd love to meet you!Position SummaryOur Customer Service Clerks are the face of Uncle Giuseppe's Marketplace! They provide outstanding assistance to our guests by answering questions, resolving issues, and offering helpful recommendations about our products and services. This role is perfect for someone who enjoys creating positive customer experiences and working as part of a dedicated, energetic team.ResponsibilitiesAssist customers at the service desk with questions, concerns, and product inquiriesOpen and maintain customer loyalty accounts by accurately recording account informationResolve product or service issues by clarifying concerns, identifying solutions, and ensuring timely resolutionProcess customer refunds and exchanges in accordance with store policiesAnswer incoming calls and assist customers with account or product-related inquiriesBuild trusted relationships through open, friendly, and professional communicationHandle customer complaints with empathy and efficiency, providing follow-up when necessaryFollow all communication procedures, guidelines, and store policiesGreet customers warmly and ensure each guest leaves satisfiedProcess payment transactions and assist with various front-end dutiesPerform additional tasks and responsibilities as assigned by managementRequirementsHigh School Diploma or equivalentMinimum of one (1) year of experience in a retail or customer service environmentExcellent communication and problem-solving skillsFamiliarity with CRM systems and customer service practicesStrong multitasking ability with a positive, adaptable attitudeMust be able to read, write, and communicate effectively in EnglishWhy You'll Love Working HereUncle Giuseppe's offers a welcoming and supportive workplace where employees feel like family. We're proud to offer acomprehensive benefits package including:Medical, Dental, and Vision Coverage401(k) Retirement Plan50% off lunch and 25% off in-store shoppingOpportunities for growth and advancementCome join our family and be part of a team that's passionate about food, service, and community!

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