Inbound Call Center Representative

Job DescriptionWe have an excellent opportunity available for the self-starting individual who thrives on customer satisfaction. This is a full-time opportunity to work in a fast-paced office environment.The Inbound Call Center Representative is an experienced individual who can assist and manage the intake process. You will provide customer service to both our internal employees and external customers through various activities.The responsibilities include but are not limited to answering inbound calls, understanding customers' concerns and needs, selling our services to the customer, entering data into Servpro WorkCenter, dispatching leads to the appropriate office personnel, making outbound calls to customers who may have left a voicemail or inquiry, and problem-solving customer complaints.QualificationsExcellent communication skillsData entry accuracy and speedCustomer service experienceAbility to maintain professionalism in high-pressure situationsStrong analytical skills for problem-solvingMultilingual abilities are advantageousJob Type: Full-timePay: $ $22.00 per hourBenefits:Dental insuranceHealth insurancePaid time offVision insuranceSchedule:8 hour shiftHolidaysOn callExperience:Call center: 1 year (Required)Customer service: 1 year (Required)Ability to Commute:Greensboro, NC Required)Work Location: In person

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