Assistance Payments Eligibility Technician

Job Title Compensation Range $27.62 - $35.90 Job Description Responsible for reviewing new applications and recertification packets to determine initial and ongoing eligibility for public assistance programs. Communicates directly with client to obtain information and offers referrals and additional information relating to services and assistance provided within the department or the community. Manages all assigned cases using various data bases to update and evaluate documentation regarding current and historical household status and other relevant information to provide accurate case management. Primary work location is at the Greeley office or Fort Lupton office. Reliable, predictable attendance within department business hours of 8:00 a.m. to 5:00 p.m. Monday through Friday. This position may be eligible for up to 10 days per month telework options upon successful completion of initial training and demonstration of the ability to work independently while meeting productivity and quality standards. Training typically takes three (3) months and occurs in our Greeley location. Milage is paid for travel if required. Candidate Traits: 1. Flexibility and adaptability to cope with changes. 2. Strong data entry skills with experience using databases. 3. Positive-minded, customer service. 4. Desire for helping others and professional growth. Required Qualifications Required Education High School Diploma/GED and 1 year full time business or clerical experience in an office environment or any equivalent combination of education or experience. Preferred Experience Ability to keyboard at 35 words per minute. Successful completion of an associate degree. 1 year work experience determining eligibility for public assistance programs in Colorado Benefits Management System (CBMS). Skills and Abilities Candidate must possess extensive customer service, telephone use, and computer experience that includes data entry and Windows based navigation. Candidate must possess accurate 10 key ability. Candidate must possess the ability to enter data into several different computer programs. Candidate must possess the ability to use multiple data bases and computer programs. Candidate must possess the ability to learn and apply new computer skills on a regular basis. Candidate must possess knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook. Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures. Candidate must possess the ability to write correspondence. Candidate must possess the ability to apply math concepts and calculations in the work environment. Candidate must possess the ability to apply critical thinking to problem solve in a work environment. Candidate must possess the ability to effectively communicate in one-on-one and small group situations to customers, clients, and other employees of the organization. Candidate must possess the ability to work in and engage in a positive, continuously improving, and professional work environment. Candidate must possess the ability to demonstrate flexibility and adaptability in a fast paced, high volume and ever- changing work environment and be able to handle high stress situations. Candidate must follow Human Services policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both. Candidate must pass criminal background check prior to employment start date. Licenses and Certifications Candidate must pass criminal background check prior to employment start date. Required Candidate must pass Department of Human Services background checks prior to employment start date. Required Driving is essential in this position. Candidate must have a valid Driver's License and Liability Insurance Upon Hire Required Candidate must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring throughout employment. Candidate must provide own transportation and be willing to travel as needed to meet the essential functions of the position. Required Pre-employment substance screening is required for this position. This position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy. This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore eligible for overtime pay. As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings. Weld County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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