Help Desk Engineer

Help Desk Engineer (MSP Environment)Location: Great Neck, NY (Onsite)Job Type: Full-TimeSalary Range: $65-$95k (flexible/based on experience, Level 1, 2 or 3 available)Our Client, a Managed Service Provider, is seeking a highly skilled Help Desk Engineer to join their fast-paced technical team. This role is ideal for a seasoned professional who thrives in dynamic environments, enjoys solving complex problems, and excels at delivering exceptional customer service. You'll support diverse clients, manage sophisticated infrastructures, and play a key role in both project execution and technical operations.What You'll DoCore ResponsibilitiesLead and execute technical projects and client onboarding.Manage cloud-based offerings and RMM systems.Support VMware infrastructures and virtual server environments (VMware, Hyper-V).Provide advanced troubleshooting for escalated Help Desk issues.Implement systems and solutions on client premises.Document changes, configurations, and troubleshooting procedures.Perform network and system monitoring, backup administration, and issue resolution.Conduct trending analysis for chronic issues and propose remediation.Daily Technical TasksTroubleshoot and support Windows and macOS environments.Manage Active Directory, File/DNS/Printer servers, RDS, and SQL.Administer on-prem and cloud email systems (Exchange, Office 365).Perform DNS, website, and spam filter administration.Work with TCP/IP, DNS, DHCP, FTP, SMTP, SNMP, SSL, and related protocols.What You BringCore CompetenciesExcellent communication and interpersonal skills.Strong ability to extract technical details from end users and assess issues accurately.Deep expertise in VMware, SAN storage, and virtual infrastructures.Strong networking foundation and troubleshooting capabilities.Meticulous documentation habits and a strong customer-service mindset.Collaborative approach and ability to work within a technical team.Valid driver's license and transportation.Technical RequirementsRecent MSP experience.Cisco CCNP certification preferred.Experience with Cisco Nexus/NX-OS switches, IOS routers, and ASA firewalls.Knowledge of BGP, VRF, VLANs, and multi-site network redundancy.Storage experience: SAN, iSCSI, NFS, NetApp FAS.VMware certifications (VCP or VCAP preferred) and VMware vSphere 5 expertise.Strong experience with Windows Server2008/2012 and Microsoft Exchange (2007-2013).Microsoft certifications (MCSE/MCITP preferred).macOS technical experience.Preferred SkillsVirtual desktop technologies (VMware, Citrix).Firewall and switch administration.Basic programming knowledge.VOIP/telephony systems.Experience with Atera or Datto Siris/NAS.EducationBachelor's degree in a technical field or equivalent experience.Microsoft, Apple, VMware, Cisco, or related technical certifications are a plus.BenefitsCertification training and professional development opportunities.Medical benefits.Paid vacation.401(k).

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