WLA Floor Supervisor

About Ace Retail HoldingsAce Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.Service, Passion, Respect, Integrity, Teamwork and ExcellenceAbout Westlake Ace HardwareAce Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:Service, Passion, Respect, Integrity, Teamwork and ExcellenceGeneral SummaryThe Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.Essential Duties & Responsibilities:Customer ServiceProject a positive representation of Westlake Ace Hardware.Proactively assist customers in solving problems.Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.Project a friendly, outgoing demeanor; work well with customers as well as associates.Ensure all calls and pages are answered promptly, courteously and effectively.Handle customer complaints. Work to resolve problems with the customer and have Westlakes best interest taken into consideration.Possess excellent product knowledge and knowledge of store layout and location of products.Store OperationsEnsure a positive, professional and safe work environment for all associates.Supervise the general operations of the entire store.Responsible for opening and closing the store.Assist with the implementation of Store Support Center programs.Help ensure successful Loss Prevention, Safety and Internal Audits.Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.Communicate any operational or managerial issues to the General Manager in a timely manner.Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.Help ensure that weekly price changes and label updates are completed timely and accurately.Assist with all cashiering functions including training, maintenance, audits, and reports.Perform all other duties as assigned.Inventory & MerchandisingHelp ensure forklift operations and receiving is completed in a safe and efficient way.Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.Assist with maintenance of back stock levels.Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.Assist with merchandise resets throughout the store.Assist to ensure all signage is current in the store.Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.LeadershipManage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.Lead by example; be approachable by all associates and customers.Assist in training of all associates.Participate in store meetings.Communicate any merchandising, cost control or sales idea to the General Manager for follow up.Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.Other Essential RequirementsAbility to exhibit and incorporate our Core Values into daily decisions and interactions with others:SERVICE Amaze our customers, our associates and our communities by delivering on our helpful promise.PASSION Showing our love for the work we do, our customers, and our associates.RESPECT A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.INTEGRITY An authentic commitment to moral and ethical behavior.TEAMWORK Together we can achieve extraordinary things.EXCELLENCE A disciplined approach to achieve outstanding results through continuous improvement.Minimum Skills, Requirements and QualificationsHigh School or GED equivalent.Previous retail management experience preferred. Hardware experience preferred.Standing, walking, lifting (up to 25lbs) and climbing.Compensation Details$16.00 - $18.00 Depending on experience.For a full list of benefits and open positions, please visit us at: to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:Create Job AlertEqual Opportunity EmployerWestlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.RequiredPreferredJob IndustriesRetail

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