Quality and Innovation Coordinator

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Quality and Innovation Coordinator Job Title: Management Analyst IV Agency: Health & Human Services Comm Department: P&Q AC Office Posting Number: 13849 Closing Date: 08/21/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Range: $5,797.66- $8,000.00 Pay Frequency: MonthlySalary Group: TEXAS-B-25 Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 20% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: GRAND PRAIRIE Job Location Address: 801 S STATE HIGHWAY 161 Other Locations: MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X 641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS Brief Job Description: This Management Analyst IV position is selected by and reports to the Director of Policy and Strategy under the Associate Commissioner (AC) of Policy and Quality within Access and Eligibility Services (AES). The Quality & Innovation Coordinator serves as a central coordination point between Quality Management, Program Policy, and Field Policy within Policy and Quality. This position ensures policy-related Quality Control findings are translated into structured policy initiatives, assigned to the appropriate teams, tracked through resolution, and reported in alignment with Quality Management expectations. In addition, the position leads hands-on continuous improvement and innovation efforts to improve policy clarity, internal processes, and cross-team coordination. The role serves as a project owner for assigned initiatives and has authority to coordinate participation and drive projects to completion. This position does not supervise staff. Applicants selected for hire will be required to pass background and other due diligence checks.Essential Job Functions (EJFs): Essential Job Functions (EJFs): 1. Coordinates policy-related Quality Control findings and ensures findings are addressed in policy and ensuring assignment to appropriate Program Policy team while maintaining structured tracking through resolution. (30%) 2. Leads continuous improvement and innovation projects from concept through implementation, including development of project plans, milestones, and measurable outcomes. (30%) 3. Facilitates structured meetings, root-cause discussions, and cross-functional work sessions involving Quality Management, Program Policy teams, Field Policy, and the Policy Implementation Team. (15%) 4. Develops and maintains tracking and reporting mechanisms to monitor progress of QC-driven initiatives and provides structured updates to division leadership and Quality Management. (10%) 5. Serves as project owner for assigned initiatives, making project-level decisions within scope, coordinating cross-team participation, and ensuring timely movement toward completion. (10%) 6. Supports change management efforts related to policy or process improvements to promote understanding and adoption across impacted teams. (5%) Knowledge, Skills and Abilities (KSAs): Knowledge of: • Texas HHSC eligibility programs (SNAP, TANF, Medicaid/CHIP, MEPD). • Quality Control processes and Quality Management reporting requirements. • Policy development and handbook revision processes. • Project management principles and practices. • Process improvement and change management methodologies. Skill in: • Coordinating cross-functional initiatives without direct supervisory authority. • Translating quality findings into actionable policy initiatives. • Developing tracking tools, dashboards, and structured reports. • Organizing and managing multiple concurrent projects. • Facilitating structured meetings and problem-solving sessions. • Communicating clearly in both written and verbal formats. Ability to: • Serve as project owner and make project-level decisions within defined scope. • Ensure accountability and follow-through across multiple teams. • Independently initiate and lead improvement efforts. • Bring appropriate subject matter experts into projects as needed. • Manage competing priorities and ambiguity. • Build collaborative working relationships across divisions. • Maintain attention to detail in documentation and reporting. Registrations, Licensure Requirements or Certifications: N/A Initial Screening Criteria: Graduation from an accredited four year college or university with major coursework in operations, business, political science, management, public policy, social work, public health, or a related field preferred; relevant work experience may substitute for education on a year-for-year basis. At least two years of experience coordinating projects or initiatives involving multiple stakeholders. At least one year of experience working with management, policy, quality, or operational processes in a public sector or large organizational environment. Experience with Texas HHSC eligibility programs is preferred. Experience leading process improvement or innovation initiatives is preferred. Experience serving as project owner is preferred. Additional Information: This position works closely with Quality Management, Program Policy, Field Policy, and the Policy Implementation teams. The role requires a high level of initiative, organization, and accountability. Flexible telework options are available in accordance with HHSC policy. The position may require occasional travel for meetings or training. This position is posted state-wide. If the selected candidate does not reside within 50 miles of the assigned HHSC AES State Office Headquarters (JJ Winters Complex, 701 W 51st St, Austin, TX 78751), they may not be eligible for reimbursement to HQ based on current travel policies. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

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