Guest Experience Coordinator

Pay: $17.28 per hourAt Great Wolf, the Entertainment Ambassador creates an exciting atmosphere for kids with hands-on, unforgettable experiences. This role leads Great Wolf Lodge kids' activities and entertainment.Hiring immediately with full-time, part-time, and flexible scheduling – must be at least sixteen (16) years or older except for some locations and aquatics positions, such as lifeguard, where the requirement is at least fifteen (15) years or older.   Join our Pack:   •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels   •Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives   •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training   •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund   •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.     Benefits:   Medical, Dental, and Vision insurance   Health savings account   Telehealth resources   Life insurance   401K with employer match   Paid vacation time off   Paid parental leave    Essential Duties & ResponsibilitiesPersonally interact with Great Wolf Lodge guestsWillingness to perform child-friendly promotional activities on-site and in the communityWillingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off sitePerform all branded experiences consistently according to Standard Operating proceduresPerform high energy brand events/experiences throughout the shift including Storytime, Dance Party, Yoga, Arts and Crafts, Master Magi Ceremony and other Great Wolf Branded experiences.Interact with families while leading different hands on activities such as arts and crafts, bingo, board games, etc…Responsible for all aspects of Character Appearances and Entertainment at the property including:Perform character appearance duties according to Great Wolf Lodge standards; learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstancesAct as a Guide for characters to and from designated meet and greet locations. Guides are the 'voice' of the character, so must have the ability and will be expected to converse casually and appropriately with guestsResponsible for character costume operations including care, cleaning, maintenance, etc.Commit entirely to the assigned scheduled opportunities for specific characters ("Wiley", "Violet", or other scheduled character) to appear at on-site and off-site eventsAll character and guide duties are interchangeable -- it is expected that each Pack Member is willing and able to fulfill both roles as neededParticipate in seasonal event activities throughout the year.Learn new programming multiple times a year including, but not limited to, dances, crafts or themed events.When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performancePerform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functionsAssist Entertainment team with inventory of event & activity materialsMaintain a safe, clean and professional environment during the organization, coordination and production of branded experiencesBasic Qualifications & SkillsComfortable speaking, dancing, and performing in front of large groups of people multiple times a day.Some High School education or equivalentFlexibility regarding scheduling based on business demands including evenings, weekends, and HolidaysProven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and proceduresSuccessful completion of a criminal background and drug screenDesired Qualifications & TraitsPrevious experience in a related field such as Entertainment, Dance, or Theater.Charismatic, enthusiastic attitudeAbility to multi-task and prioritize a variety of tasks with minimal directionPrevious as a Character and/or working with childrenProven teamwork skillsPhysical RequirementsAbility to lift up to 50 lbs.Able to sit and/or stand for long periods of timeAbility to maintain composure in character suits; including heat and humidity for periods of 60 minutesAbility to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes. Estimated Salary Range: - $17.28 per hour annual base salaryAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.Application Instructions:   Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.        Position Close Date: This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.

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