Member Service Representative

Company DescriptionFirst Choice Financial Federal Credit Union (FCFFCU) is a member-owned, not-for-profit financial cooperative with over $182 million in assets. Operating from three locations in Gloversville and Broadalbin, NY, FCFFCU is committed to providing a wide range of reliable and competitive financial services. The organization's mission focuses on meeting the needs of its members while maintaining financial stability. FCFFCU is dedicated to convenience, quality, and fostering long-lasting member relationships.Role DescriptionWe are seeking a full-time, on-site Member Service Representative to join our team in Gloversville, NY. The position involves assisting members with their financial needs, answering inquiries, and providing exceptional customer service. Responsibilities also include handling member transactions, maintaining accurate records, and educating members about FCFFCU's products and services to meet their financial goals. The ideal candidate will deliver prompt, courteous, and professional service in a team-oriented environment.QualificationsStrong customer service and communication skills to effectively interact with members and address their needsProficient phone etiquette and interpersonal skills to handle inquiries and provide supportBasic computer literacy with the ability to learn and navigate banking systems efficientlyKnowledge of financial services and operations is a plusHigh attention to detail and organizational skills for maintaining accurate financial recordsAbility to work on-site in Gloversville, NY, and adapt to a team-oriented environmentPrior experience in banking, credit unions, or customer service is preferredHigh school diploma or equivalent required; additional certifications in finance or customer service are advantageous

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