HVAC Service Expert

Miller's Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions.What You'll DoComplete all general HVAC in-home service callsEstablish customer rapport to sell the right products and servicesAsk proper lifestyle questions to troubleshoot heating and cooling system malfunctionsEducate and assist customers in choosing the best finance options and maintenance plans Explain replacement opportunities for aging, inefficient or underperforming systemsUnderstand your service criteria and hold yourself accountable for exceeding revenue goalsShow yourself as professional and knowledgeable to win new referrals and repeat businessWork alongside customer service and dispatch to ensure overall success of the businessMaintain a clean, organized job site and well inventoried truckParticipate actively in all training exercises, morning meetings, and eventsTrain and mentor apprentices to ensure quick, accurate repairs and installationsBe accurate and timely with invoices, timecards, curbside feedback and option sheetsRequirementsWhat We're Looking For3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systemsDeveloped proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagramsStrong verbal and written communication skillsHigh integrity with advanced social skills and ability to make solid connections Highly organized with exceptional follow-through abilitiesCompetitive individual contributor who also loves to win as a team A valid driver's license with a clean, safe driving recordBenefitsCompetitive pay, benefits, and opportunities to grow with usIncentive pay through bonus and spiff programThe chance to make a big impact in a growing, family-owned businessA supportive team that values safety, kindness, ownership, family and communityMany advancement opportunitiesRetirement Plan with a company matchTraining and developmentPaid time off, Holiday pay & paid birthdays

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