IT Technical Specialist

Job Description:Weyco Group, Inc., a global footwear distributor, has a full-time position available at corporate headquarters located just minutes from downtown Milwaukee. We are currently seeking a team player with strong interpersonal and organizational skills. The ability to prioritize multiple tasks and interact professionally with all employee levels is a must. Candidates must be able to simplify and explain technical concepts to non-technical end-users and work on a flexible schedule. The patience to comprehend and perform remote phone support is necessary.Duties may include:Maintain, analyze, troubleshoot, and resolve hardware and software issues in an office & warehouse environment for 150+ PC and mobile devicesMaintain and configure Microsoft Active Directory, Azure Active Directory, and Microsoft O365 productsTechnical Support of 200+ users in an Office and Warehouse environmentRemote Support for our Sales Team, Remote Offices, and Retail Store LocationsSupport and maintain laser printers and thermal label printersConfigure, support, and maintain mobile scanning devicesPerform physical moves of computer equipment and IT devicesSmart Phone support (iOS and Android)Continually upgrade knowledge and skill base relating to new product rollouts, existing products and new technologyRequirements:Entry Level support role that included installation and maintenance of PC/Mac hardware and softwareIn-depth knowledge of Microsoft Active Directory and Microsoft O365 productsKnowledge of Mac OS, mobile OS, and mobile scanners a plusMust be able to track and document processes, problem resolution and history2-4 four year degree is preferred with certifications

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