RCM Financial Counselor - FT

GENERAL SUMMARY Under direction of the Director(s) of Revenue Cycle, the Patient Financial Service (PFS) Revenue Cycle Financial Counselor will compile and assist patients with cost estimates for both Out of Network services and the Good Faith Estimates. GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT To provide personalized, professional healthcare services to the residents of the Communities we serve. PRINCIPLE DUTIES AND RESPONSIBILITIES 1. Complete estimates for both the Good Faith Estimate and Out of Network estimates per the No Surprise Act. 2. Work with both clinic and hospital staff to ensure that estimates are delivered to patients, and clinics as applicable, in a timely manner per the time frames set by the No Surprise Act. 3. Ensure that all completed documents are scanned into the patient's account and/or applicable folder if estimate is not for a current patient. 4. Make outgoing and receive incoming calls and answers inquiries from clinics, patients, insurance companies and all other parties regarding estimates. 5. Effectively communicate to customers' needs with the appropriate level of urgency. 6. Appropriately refers all non-routine issues to management for clarification. 7. Assist in all Patient Financial Service (PFS) functions as assigned. 8. All other duties as assigned. 9. Maintains confidentiality in ALL aspects of the position. PHYSICAL REQUIREMENTS 1. Work requires the ability to lift and carry files weighing up to 15 pounds. 2. Physical strength to perform the following lifting tasks: • Floor to waist - 10 pounds • Waist to shoulder - 10 pounds • Shoulder to overhead - 10 pounds • Carry 10 pounds for 15 feet 3. Work requires ability to sit for long periods of time. (2-3 hours) 4. Work requires communication abilities necessary to gather and exchange information with customer on a daily basis. 5. Excellent telephone and public relations skill required, often under pressure. 6. Visual acuity to proof-read and check documents for accuracy daily. 7. Ability to use a computer to put in and print data. 8. Auditory acuity to communicate with customers effectively. 9. Ability to function professionally under stressful conditions. REPORTING RELATIONSHIP Reports to the Director of Patient Financial Services. EDUCATION, KNOWLEDGE AND ABILITIES REQUIRED 1. 2+ years of medical office experience in customer service or related fields 2. Competent and experience in business setting. 3. Proficient knowledge of medical terminology, billing practices, and coding is preferred. 4. Excellent communication skills, both verbal and written 5. High school diploma or GED equivalent. INFECTION EXPOSURE RISK LEVEL Category 3 - No Risk. WORKING CONDITIONS 1. Works in an office with other people. 2. Time constraints are a source of pressure due to required turn-around time monitoring. 3. Frequent interruptions are ongoing. The department is otherwise free from physical injury when proper safety guidelines are maintained.

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