Customs Brokerage Specialist - S3

Responsibilities Provide customers with the highest quality service by delivering consistent customer service and resolution to ensure timely release and/or inbound or outbound movement of freight/cargo. Provide impeccable customer service. Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) to ensure compliance with all applicable laws and regulations relating to customs. Anticipate, identify, and resolve problems that could delay the timely release or movement of freight. Maintain relationships with correspondent brokers, T&B, and other service providers to ensure agents exceed the customers' service requirements. Resolve banking and letter of credit problems. Advise customers on payment terms. Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review. Resolve billing issues and coordinate post-entry activity on the customer's behalf. Complete accurate data input or corrections into computer files. Perform root cause analysis as directed by the Account Administrator. Coordinate post-entry activities on the customer's behalf. Manage the entry verification process. Access clients systems (external systems) as necessary. Correspond with business partners in various mediums (written, phone, or e-mail). Produce operational trend reports. Keep business partners apprised of the exception process. Pre alerts - receive and respond as needed per customer SOP. Maintain general knowledge of FedEx products and services. Interact with customers, internal staff/departments, and management at all levels. Support Account Administrators with account management activities (exception logs, special spreadsheets). Perform entry reconciliation as needed. Develop and maintain a strong relationship with the customer's front-line personnel. Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure. Facilitate entry processing, as well as pre-arrival and post-arrival exception resolution. Performs other duties as assigned. Qualifications HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner) required. Excellent communication skills, verbal and written. Organizational skills. Inter-personal skills. Problem solving skills. Ability to handle a high volume of work and time-sensitive work. Ability to work independently with minimum supervision. Detail oriented. Knowledge in HTS classification and familiarity with the Harmonized Tariff Schedule. Knowledge of U.S. Customs regulations and other federal regulations and requirements related to the specific area of expertise. Pay and Benefits Pay: 19.09 - 30.28 USD Hourly Additional Details: Remote Monday-Friday 10:00pm - 7:00am Equal Opportunity and Compliance FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider qualified applicants with criminal histories in a manner consistent with local laws and ordinances. #J-18808-Ljbffr

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