Overnight On-Site Support Engineer

Is this you?  Are you a self-proclaimed night owl, who is an experienced Support Engineer with a can-do attitude and a passion for Customer satisfaction, managing clients, virtual environments, multi-OS support, Veeam B&R, networking, and systems administration? If you want to do amazing work, oversee our client's managed infrastructure, resolve issues, and have a little fun along the way with good people, then this position is for you!    Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting.   What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit-and we're always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact.   What would you do?   The Support Engineer oversees our client's complex infrastructure(s) in Data Centers located around the globe. Infrastructure includes but is not limited to; OS Management (Windows/Linux), VMware, VPC/VDC, VDI, Public/Private Cloud, Network (Firewalls, Load-balancers, routing, DNS), Storage (local, SAN, Nimble), Backups (Veeam), and Disaster Recovery (Zerto/Veeam).   As a part of our Technical Support Team, the Support Engineer is responsible for monitoring and servicing client operations, including troubleshooting, patching, updating, configuring, and uptime. The Technical Support team is the central location for our top-tier client support; this team gets things done!    Our Support Engineer must be able to manage a ticket queue, monitor infrastructure, and resolve issues within defined SLAs and OLAs and can work well independently and within a team. We are looking for an individual who has experience with managing clients, virtual environments, system administration, networking, excellent communication skills, organizational skills, and is a self-motivated team player. We want you to grow as our team grows!    Primary Responsibilities:   Overnight Systems Engineer who will be a part of a consistent 4 nights on, 4 nights off rotating schedule between the hours of 10PM and 8AM EST  Responsible for the installation, maintenance, configurations, and management of various systems and technologies for our clients    Managing ticket queue, patching, monitoring, updating, general BaaS and DRaaS administration as it relates to client technical support    Improve and streamline the monitoring and incident response processes and procedures   Diagnose and resolve reported client incidents, tasks, questions, or problems    Participate in the deployment of virtualization environments in support of the designed solutions    Develop automation to improve current and future processes    Provide documentation and technical specifications to other team members for maintaining and operating these environments for clients    Work with other teams VMware, Veeam, Zerto, Network, Storage, and Security subject matter experts to improve our service offerings and infrastructure    Develop expertise to train staff on modern technologies; internal and client facing  Job Requirements:  Eager to work rotating overnight shifts from 10PM EST - 8AM EST  This is not a remote position, must be able to work onsite at our Garden City datacenter  1-2 year's experience operating, maintaining and/or deploying virtual environments    Familiarity with technologies including, but not limited to: Windows, Linux, Firewalls, Load Balancers, VMware, Veeam, & Zerto   Ability to solve problems in stressful situations  Self-starter and independent  Strong attention to detail  Professional verbal and written communication skills  Ability to explain technical concepts to inexperienced or non-technical users through verbal communication and written documentation  Strong time management and prioritization skills  Basic System Administration of Linux and Windows Servers  Basic understanding of computer networking  Ability to work and excel with limited oversight  What do you get from us?   At Opti9, we believe work should be more than just a job-it should be a place where you feel valued, supported, and excited to grow. When you join our team, here's what you can expect:   Unlimited PTO - That's right! Unlimited PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work   Health, Dental & Vision Coverage - Comprehensive insurance plans to keep you and your family healthy   HSA & FSA Plans - Use pre-tax dollars for healthcare and dependent care expenses. Plus, we contribute to your HSA every paycheck   Wellness Reimbursement - An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses   401(k) with Company Match - Invest in your future with our 401(k) plan and company contribution   Casual, Supportive Culture - We keep things laid-back but focused, with a strong emphasis on teamwork and accountability   Recognition & Rewards - We celebrate wins and recognize contributions with regular programs that highlight your impact   Professional Development - Access learning opportunities, training programs and support for certifications to help you grow your career   Give Back Together - Participate in group volunteer opportunities and community initiatives that align with our values   Zoo Membership - Unwind outside of work with a 50% reimbursement on your annual zoo membership   A Place You'll Want to Be - We're building a team of great people doing meaningful work-and we have fun doing it  Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Apply Now