FTV Confirmations Coordinator - In-Spa Operations

About the Organization Novuskin is a premier membership-based med spa offering advanced aesthetic laser, injectables, skin, and body treatments. With a foundation built on results, education, and luxury, our team of expert Medical Providers, Aestheticians, Beauty Consultants, and Laser Technicians delivers exceptional client outcomes. We foster a supportive, high-performance environment that promotes career growth and client-first care. Full-Time/Part-Time Full-Time Number of Openings 1 Pay Rate $19-21 plus bonus Req Number MEM-25-00001 Description OverviewThe FTV(First Time Visitor) Confirmations Coordinator is responsible for managing all first-time visitor appointments and daily client confirmations for Novuskin MedSpa. Working directly within the spa, this role ensures the day's schedule runs smoothly, appointments are fully confirmed, and the team is prepared to meet arrival and revenue targets. The coordinator serves as the communication hub between the front desk, call center, and spa providers to maintain an accurate, optimized booking calendar.Key Responsibilities Manage all FTV confirmations, reschedules, and cancellations for same-day and next-day appointments. Oversee appointment flow within Zenoti and GHL to ensure each treatment room stays booked to target. Communicate with consultants, injectors, and call center staff via WhatsApp and internal chats to coordinate updates. Post and maintain Confirmation Reports and Call Center Reports throughout the day. Handle all client communications through Hyperconnect-confirming appointments, updating notes, and documenting outcomes. Prioritize prepaid, member referral, and Spanish-speaking appointments as noted in Zenoti. Ensure next-day schedules are filled by moving appointments strategically and offering approved incentives when appropriate. Verify that DNQ (does not qualify) clients are contacted and updated according to SOP. Monitor appointment arrivals and communicate client ETAs or no-shows to the front desk and management. Maintain accuracy in all daily reporting and support spa management with conversion data tracking.Key Performance Indicators (KPIs) % of double-confirmed appointments per time slot Same-day show rate vs. booked Accuracy and timeliness of reports Speed of client and internal communication responses Success rate in filling next-day schedulesJob Posting SummaryFTV Confirmations Coordinator - Novuskin MedSpa (On-Site, 8:30 AM Start)Join the Novuskin team as an FTV Confirmations Coordinator and help keep our spa operations running seamlessly. You'll manage daily client confirmations, update schedules, and ensure every appointment slot is filled and ready to go. This role is perfect for someone who's detail-oriented, organized, and thrives in a fast-paced medspa environment.Full-Time | On-Site | 8:30 AM Start | Growth Opportunities in MedSpa ManagementPosition Requirements Required Skills & Experience Minimum 2 years of scheduling, confirmations, or front desk experience in a medspa, aesthetic, or clinical setting. Proficiency in Zenoti, GHL, or similar booking platforms. Excellent communication and organization skills with strong attention to detail. Comfortable multitasking across several software systems and team chats. Dependable and punctual - schedule begins 8:30 AM CST and requires consistent daily attendance. Professional, client-focused attitude with an ability to stay calm under pressure.Preferred Qualifications Bilingual (English/Spanish) Experience in medical aesthetics or multi-department scheduling Understanding of membership or client conversion metrics EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Position FTV Confirmations Coordinator - In-Spa Operations Exempt/Non-Exempt Non-Exempt Open Date 11/12/2025 Location Texas This position is currently accepting applications.

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