Technical Trainer-UPS or HVAC Cooling

Technical Trainer - UPS or HVAC CoolingEssential FunctionsOrganize and perform group and individual training sessions in classroom, factory, and onsite settings for Delta employees, Authorized Service Provider (ASP) technicians, customer first-responder personnel, and sales channel partners, to develop personnel qualified and competent to service, sell and support assigned products. Create, organize, and formalize training materials with Global Technical Support Team into a cohesive training program for assigned products. Disseminate information to the trainees via lecture and hands-on training and measure the impact and effectiveness of training at the conclusion of the training and on an ongoing basis. Maintain training records for internal and external class participants as well as certifications obtained through third-party courses. Perform technical support including dissemination of product updates to the field service and sales organization via telephone, email, field visits, and logistics support. Promote Delta products and services to potential and existing customers to generate leads for internal and external sales channel partners. Perform product and parts RMA functions and administrative tasks for the RMA process.Perform ISO action team functions to ensure that the SCD meets appropriate ISO standards. Work with Product managers to identify and develop specific department training and refresher training. Further the goals and a positive image of the Business units by conducting business with other Delta Business units, customers, and suppliers in a timely and cooperative manner.Qualifications Bachelor's degree in engineering or equivalent discipline with 3-5 years of experience providing service support or in a training role focused on the education of personnel, or equivalent education or experience. Advanced knowledge of UPS or Cooling systems and peripherals with specialized expertise in testing/training.Advanced interpersonal, communication and presentation skills required to provide training to employees, customers, and authorized service providers. Advanced computer skills with emphasis on Microsoft Products and PowerPoint. Ability to travel- 60%

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