Product Surveillance Technician

• Field inquiries received by phone, electronic or verbal correspondence and document reported complaints according to applicable SOP(s). Provide technical support and remote troubleshooting guidance as needed. • Provide technical support and remote troubleshooting guidance as needed. • Review associated records; provide technical guidance, and contact users and customers to collect information on the treatment, product performance, functionality, etc. • Conduct periodic follow-up to close complaints in a timely manner. • Complete investigations, which may include execution or coordination of product returns and subsequent evaluations, review of manufacturing records and ensuring proper approvals are obtained as part of closure. • Support statistical analysis of complaint trends. Associate's Degree required in nursing, pharmacy, medical technology, engineering or scientific background engineering or scientific background preferred Professional experience • Medical Device - preferred • Medical or surgical office experience - preferred • Customer service experience - preferred

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