Contact Center Representative

Overview Remote Position - Candidate must attend up to 12 weeks of training in Pensacola, Florida. About Global Connection to Employment Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including war"‘wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines. Working with customers from the U.S. military, commercial business and community partners - as well as federal, state and local governments - GCE is one of the country's largest private employers of persons with disabilities. Contact Center Representative As a Remote Position, the Contact Center Representative is responsible for effectively handling customer contacts (escalated case assignments, phone calls, email, etc.). The role analyzes problems and provides information/solutions via multiple platform technologies, telephone, and written correspondence. Additionally, it accurately documents inquiry outcomes for tracking and analysis. Role Requirements One year of experience in a contact center role preferred. Experience with computers and keyboarding skills (or alternate technology that facilitates computer keyboarding/data input). Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint). Strong attention to detail and organizational skills. Must be able to obtain and maintain a position of public trust security clearance. U.S. citizenship required per government contract. Physical Requirements Occasionally required to move or lift up to 40 pounds. Must be able to remain in a stationary computer position for extended periods. Must be able to use hands and fingers to type. Must be able to reach with hands and arms for using a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Location Requirements Remote employees must reside in the following states: AK, AL, CA, CO, DC, FL, GA, KY, LA, MD, MA, MS, NC, OH, OK, RI, SC, TN, TX, VA, WA. Compensation $18.28 per hour. To Apply Interested applicants should visit and complete the online application. For additional assistance, call Human Resources at 850"‘495"‘3512. Equal Opportunity Statement Global Connections to Employment, Inc. is an Equal Opportunity Employer. Individuals with Disabilities and Veterans are encouraged to apply. Drug"‘Free Workplace Employer, Drug Testing Required. #J-18808-Ljbffr

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