Service Manager

We are looking for a dynamic HVAC Service Manager whose top priorities are delivering industry, leading customer satisfaction and driving strong revenue growth. This role requires a motivated, service-focused leader who can elevate the customer experience, optimize technician performance, and improve operational efficiency. If you thrive on coaching teams, solving problems, and helping a service department grow, you're the perfect fit.Position OverviewThe HVAC Service Manager will lead the service team with a relentless focus on two key outcomes:Exceptional customer satisfaction through outstanding communication, follow-through, and quality workmanship.Consistent revenue growth through training, process improvements, and customer-focused service strategies.You will manage daily service operations, mentor technicians, and ensure that every customer interaction reinforces trust, professionalism, and long-term value.Key ResponsibilitiesCustomer SatisfactionSet and enforce high service standards to ensure world-class customer experiences.Resolve customer issues quickly, professionally, and completely owning the follow-up process.Monitor customer feedback and drive continuous improvements to satisfaction scores.Train technicians on communication, professionalism, and customer engagement.Revenue GrowthIncrease gross top-line revenue through service excellence, training, and strategic leadership.Strengthen technician performance in diagnostics, efficiency, and value-based recommendations.Implement processes that improve close rates, reduce callbacks, and enhance service quality.Track departmental KPIs and use data to guide improvements and maximize profitability.Team Leadership & DevelopmentHire, lead, motivate, and retain a high-performing HVAC service team.Provide ongoing training in technical knowledge, communication, and sales skills.Maintain a positive, accountable, and high-energy team culture.Stay current on new products, technologies, tools, and best practices.Operational ManagementOversee daily service operations with a customer-first mindset.Handle technician support, scheduling, and high-volume workflow management.Process and manage payroll through ServiceTitan with 100% accuracy.Ensure safety, compliance, and efficiency across all service activities.Required Qualifications5+ years of hands-on HVAC technical experience.2+ years in a management role.Proven success in driving both customer satisfaction and revenue growth.Strong ability to lead technicians and manage high-demand service operations.Excellent communication skills with a customer-first, high-energy attitude.Strong sales mindset with the ability to train technicians on value-based recommendations.Advanced computer skills: Microsoft Office Suite, Teams, and ServiceTitan.Up-to-date knowledge of HVAC technologies and products.Valid driver's license.Ability to pass background check and drug screen.Ability to work outdoors when needed.Preferred TraitsPassionate about improving customer experiences.Results-driven with a focus on growth and continuous improvement.Organized, dependable, and able to manage multiple priorities.Strong leadership and coaching mentality.BenefitsCompetitive salary + performance bonusesHealth, dental, and vision benefitsPaid time off & holidays401KOngoing professional training and advancement opportunities

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