Help Desk Technician

Hiring Range for this position:$25.00-$30.00 hourly 40 hours per week rotating on-call schedule. Responsible for providing technical assistance and support related to computer systems, hardware, or software. The position may close prior to the posted end date. Essential Duties and Responsibilities Installation and configuration of desktop systems for new employees Provide timely and thorough Tier 1 customer service and support for approximately 100 internal users and approximately 200 desktops at 6 locations across the City. Troubleshoots and resolves all desktop hardware and application issues by maintaining a helpdesk ticket queue. Works with senior IT staff to escalate unresolved issues in a timely manner. Management of user accounts and permissions with Microsoft Active Directory services and Group Policy. Oversees and implements the desktop replacement cycle. Performs patch management and updates for all endpoint devices. Supports maintenance, connectivity, scanners, and copi...Technician, Help Desk, Technical, Microsoft, Systems, IT, Technology

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