GDC Technical Support Analyst

Title: Technical Support AnalystLocation:Forsyth, GA Job Description:Key Responsibilities: • Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management. • Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing. • Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities. • Configure, deploy, and update Chromebooks, extensions and educational applications • Enforce device and user policies, including content filters, sign in restrictions, and security settings • Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education • Troubleshoot hardware, software and connectivity issues related to Chrome devices • Collaborate with instructional technology teams to ensure compatibility of digital learning tools • Maintain accurate inventory records for Chrome devices and peripherals • Document support procedures, user guides, and troubleshooting steps • Analyze support trends to recommend improvements in device management and user experience • Monitor system performance, updates and security compliance within the Chrome environment Qualifications: • Associates or Bachelors degree in Information technology, Computer Science or related field (or equivalent experience) • 2+ years of experience providing IT support or systems administration preferably in an educational setting • Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices Technical Skills • Proficiency with Google Admin Console, Chrome Management Console and Google workspace • Proficiency in Apple products and Mac support • Familiarity with device imaging, policy configuration, and remote management tools • Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices • Experience supporting web-based applications and learning management systems (LMS)

Apply Now