Customer Support Agent - Foley | Remote (US-based)

Customer Support Agent - Foley | Remote (US-based)Foley is seeking aCustomer Support Agent to provide timely, accurate, and compliant support to customers across phone, email, and chat. This role is ideal for someone who enjoys helping others, thrives in a structured environment, and values consistency and professionalism.Job Title: Customer Support AgentEmployer: FoleyLocation: Remote (US-based; occasional office visits in Boston, MA)Pay: $18.25 per hourJob Type: Full-TimeContract Type: PermanentShift & Schedule: 8-hour shifts, Monday-Thursday (8:00 AM-8:00 PM ET), Friday (8:00 AM-6:00 PM ET); no weekends or holidaysClosing Date: Not specified (apply promptly)About FoleyFoley is a modern SaaS company reimagining how safety-sensitive industries hire, stay compliant, and manage risk. Its AI-ready platform supports transportation, construction, distribution, and utility businesses. Guided by values of Teammateship, Grit, and Innovation, Foley is committed to building great products and supporting customers with optimism and collaboration.Job SummaryThe Customer Support Agent will answer customer inquiries, troubleshoot issues, and guide users through Foley's SaaS platform. The role requires patience, resilience, and strong communication skills to support non-technical users and maintain compliance standards.Key ResponsibilitiesRespond to inbound customer inquiries via phone, email, and chat (approx. 60 calls/day)Educate and guide customers through Foley's SaaS platform and processesTroubleshoot issues and provide accurate, compliant solutionsSupport clients, drivers, and candidates with DOT and FCRA-related questionsReview, process, and verify compliance and employment documentationConduct employment verifications and collect required informationDocument customer interactions in CRM tools (Microsoft Dynamics 365)Use phone queues and tools (Dialpad) to manage call flowEscalate complex issues and collaborate with internal teamsDeliver professional, high-quality service aligned with Foley's brandCandidate RequirementsHigh school diploma or GED (required)Prior customer service or SaaS support experience (preferred, not required)Experience in professional office or corporate customer service (a plus)Comfortable using CRM systems and phone-based support toolsPatient, resilient, and professional under pressureStrong communication skills (verbal and written)Organized, detail-oriented, and reliableComfortable working in a structured, performance-focused environment$18.25/hourHealth insuranceVision insuranceLife insurance401(k) with company matchPaid time off and holidaysEmployee assistance programWellness programsInclusive, equal opportunity employerInterview ProcessSkills assessment via Criteria (40 minutes)Intro call with Recruiting (30 minutes)Predictive Index Assessment (15 minutes)Prepare your CV highlighting customer service or SaaS support experience.Apply via Foley's careers page or job posting.For reasonable accommodations, contact . #J-18808-Ljbffr

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