Strategic Account Sales Operations Manager

POSITION SUMMARYResponsible for driving revenue, EBIT, and operational excellence across key national accounts including Walmart, Amazon, Costco, Target, and Spiral Edge.This role owns both the commercial strategy and the execution layer behind it. It ensures that what is sold is delivered, reconciled, and communicated flawlessly across the organization and to the customer. Acting as the right hand to the SVP of Sales, this position sits at the center of Sales, Operations, Finance, and eCommerce, driving alignment, accountability, and consistency across all touchpoints.Success in this role requires strong account management experience combined with a disciplined operational mindset, particularly across deliveries, credits, chargebacks, and cross-functional communication.PRIMARY RESPONSIBILITIES / ACCOUNTABILITIESStrategic Account Co-Ownership and GrowthEstablish and maintain strong relationships with buyers, planners, and key stakeholders across all accountsDevelop and execute annual and seasonal business plans by account to achieve revenue, margin, and EBIT targetsLead the sell-in process with clear, compelling assortments aligned to TYR merchandising, innovation, and channel strategiesNegotiate pricing, terms, promotional activity, and assortment strategies to maximize profitability and brand positioningDrive growth across wholesale, marketplace, and DTC models where applicableSVP of Sales Support and ExecutionAct as operational lead and extension of the SVP of Sales across all major accountsTranslate strategy into executable plans with clear ownership, timelines, and deliverablesPrepare weekly business reviews, account recaps, and issue trackingEnsure all external commitments are documented, tracked, and delivered internallyOrder Flow, Deliveries, and Fulfillment ExecutionOwn end-to-end visibility from PO receipt through deliveryPartner with Planning, Production, and Logistics to ensure on-time and complete shipmentsProactively identify risks to delivery and drive resolutionMaintain account-level scorecards for delivery performance and complianceCredits, Chargebacks, and Financial ManagementOwn tracking, reconciliation, and resolution of all credits, deductions, and chargebacksPartner with Finance to ensure accuracy, timeliness, and root cause visibilityDrive reduction in chargebacks through process improvement and compliance disciplineEnsure all trade spend, co-op, and customer entitlements are properly managed and optimizedCross-Functional Alignment and CommunicationServe as the central point of coordination across Sales, Operations, Finance, Customer Service, and eCommercePartner with Customer Service on PO management, bulk orders, forecasting inputs, and exception handlingCollaborate with Planning and Production to align demand, inventory, and delivery timingEstablish clear communication cadence internally and externallyBuild and maintain a centralized tracker for orders, issues, and resolutionseCommerce and Digital IntegrationPartner with eCommerce and Marketing teams to align wholesale and digital strategiesSupport Amazon and marketplace business with strong understanding of digital driversAlign promotional calendars, pricing strategies, and inventory allocation across channelsUnderstand and track digital spend relative to product categories and account performancePerformance Analysis and ReportingAnalyze account performance, identify risks and opportunities, and provide actionable insightsMonitor key metrics including sell-in, sell-through, margin, delivery performance, and deductionsPresent structured updates to internal leadership and external partnersMaintain visibility into competitive landscape and market trendsProcess Discipline and Continuous ImprovementDrive operational rigor across order-to-cash processesEnsure compliance with account requirementsIdentify breakdowns in process and implement scalable solutionsImprove speed, accuracy, and consistency across all account touchpointsQUALIFICATIONS8-12+ years in Sales, Account Management, or Sales Operations within consumer goods, apparel, or footwearDeep experience with large-scale accounts: Amazon, Walmart, Target, CostcoStrong understanding of retail operations and vendor managementProven ability to manage both commercial strategy and operational executionExperience with eCommerce and digital marketing fundamentalsHighly organized with strong attention to detail and follow-throughStrong communicator with the ability to drive alignment across teamsSUCCESS METRICSRevenue and EBIT performance by accountOn-time and in-full delivery metricsReduction in chargebacks and improved resolution timelinesAccuracy and efficiency of order-to-cash processStrength and consistency of communicationExecution against commitments

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