Productions & Operations Coordinator

About UsAI-Media (ASX:AIM) is a global leader in language and accessibility technology. Founded in Australia in 2003, we've grown to become one of the largest providers of AI-powered captioning, transcription and translation solutions. Our technology combines the best of automation and human expertise, helping organisations across broadcast, government, education and corporate sectors make their content accessible and inclusive.At AI-Media, we value innovation, integrity and excellence. We act with accountability, deliver quality and service, and foster an inclusive, diverse and barrier-free workplace. With teams across the US, UK, Canada, Australia and Asia, we believe diversity drives success.Together, let's make the world's content accessible - for everyone.About the RoleWe are looking for a Productions & Operations Coordinator to join our Technology (Production) team in Farmingdale, NY.This role plays a critical part in supporting shipping, logistics, inventory and operational processes across the business. You will be responsible for coordinating domestic and international shipments, maintaining inventory accuracy, supporting trade show logistics, and ensuring customer orders are processed efficiently and accurately.You will work closely with Operations, Sales, Production and Customer Success teams to ensure smooth day-to-day operations and a high level of service delivery. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys process improvement, and has a strong attention to detail.In this role, you'll:Coordinate domestic and international shipments using UPS, FedEx and DHL platformsPrepare and manage shipping documentation, labels and tracking informationEnsure orders are packed accurately according to client and compliance requirementsMaintain accurate shipping and inventory records in SAP and HubSpotMonitor shipment progress and coordinate transportation logisticsSupport inventory counts and stock tracking activitiesAssist with logistics coordination for trade shows and customer eventsPrepare packing lists and reconcile materials following eventsSupport sales order processing and sales operations administrationCollaborate with Sales, Operations, Production and Customer Success teamsIdentify opportunities to improve operational workflows and processesAssist in maintaining inventory levels for shipping and operational materialsAbout You2+ years' experience in operations, logistics, shipping coordination or similar support rolesExperience working in a fast-paced environmentStrong organisational and time management skillsExcellent attention to detail and problem-solving abilitiesStrong communication and collaboration skillsComfortable working cross-functionally with multiple teamsExperience with SAP and HubSpot is highly desirableStrong knowledge of Microsoft Office Suite, particularly ExcelAbility to lift up to 40lbsInterest in technology products and operational processes is advantageousWhat AI-Media Offers YouCareer progression based on performance, not tenureAccess to a rewards platform with discounts, wellbeing content and recognition toolsFlexible public holiday optionsLearning and development opportunitiesPaid parental leave for eligible employeesEmployee Assistance Program (EAP)Global recognition programsCollaborative, inclusive and supportive team cultureOpportunity to work with cutting-edge AI and accessibility technology

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