Customer Success Specialist (CSS)

Customer Success Specialist Role and Location Role: Customer Success Specialist Location: Fairport Benefits Competitive salary 28 days of paid time off (includes PTO and Holidays) Health benefits effective from the first day Flexible working hours Up to 100% education reimbursement towards a degree 401k matching (vesting immediately) Annual reviews and career development planning Paid Maternity/Paternity leave, Adoption leave, Life Insurance, and more Work Environment Colleagues with a genuine desire to innovate and solve complicated problems Emphasis on inclusion and diversity Autonomy and breadth of responsibility typical in a medium-sized company Resources, standard methodologies, and growth opportunities found in a Fortune 500 company like Fortive Impact and Responsibilities Exposure to various facets of the business Triaging and replying to client requests Working with engineering and production teams to ensure a smooth client experience Continuous improvement for customers, products, processes, and self Managing orders and provide proactive support using Salesforce, Teams, Outlook and Oracle from entry to delivery Act as tier 1 phone support for inbound calls, escalating to appropriate departments Some quoting functions may be required Ability to evaluate problems and propose solutions Qualifications Minimum 1 year of related customer service experience Associate's degree preferred Strong written and verbal communication skills Strong phone etiquette and problem-solving skills Strong data entry skills Focus on customer success Attention to detail and ability to quickly learn new processes Process improvement experience Collaborates well with teammates and cross-functionally Works within established procedures with moderate supervision Preferred Skills Oracle and Salesforce experience Knowledge of electric power transmission and distribution Bilingual is a plus Able to use formulas and manipulate Microsoft Excel spreadsheets Knowledge of Purchase Order process to shipment, including International.

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