Night Auditor - Front Desk Guest Agent

Night Auditor - Front Desk Guest Agent Job Category: Front Office Operations Requisition Number: OVERN002086 Posted: January 19, 2026 Full-Time On-site Rate: $19 USD per hour Woodcliff Hotel & Spa 199 Woodcliff Dr Fairport, NY 14450, USA Job Details Description $750.00 sign on BONUS!! Night Auditor - Front Desk Guest Agent Hourly Rate $19.00 Job Requirements: Role requires good verbal and written English communication skills. Experience in a hotel or related field preferred. An accounting background is also preferred but not required Strong, accurate attention to detail is necessary. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. You may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, as well as the ability to work independently essential How can there be a better job than helping the road weary traveler check into a fresh, clean room especially when working the overnight shift? As the Night Auditor you may not be the first person most guests meet, but you often get to leave a lasting impression during their early morning check out. In this role you review the prior day's books, looking for anything unusual, and ensuring that as the sun rises, all records are accurate. You are important! As Front Desk Night Auditor, you will Be Accountable your job is to ensure all aspects of the hotel's records of the prior days operations are processed timely and accurately recorded. This data then becomes a tool for management the next day so accuracy is key! Make a Great Last Impression while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous at all times. Make a Great First Impression if someone is checking in on your shift, chances are they are pretty tired as most guests are already asleep. Help them get settled in quickly and efficiently. Be Helpful you are the person who guests will turn to for help or with questions during the overnight shift. Do your best to meet and exceed their expectations with your answers. Be a Safety & Security Agent follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed. It is possible that at your hotel you are the "manager on duty" during the overnight hours and if so, take this role very seriously. The Woodcliff Hotel and Spa is an Equal Opportunity Employer and considers applicants for all positions without regard to age, disability, genetic information and/or predisposing genetic characteristics, marital status, national origin, race/color, religion, sex/gender, sexual orientation, military or veteran status, victim of domestic violence status, arrest or conviction record, or any other characteristic protected by applicable laws.

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