Warranty Tech and Administrator

Job Description Job Description Job Summary : Handles customer service inquiries and problems via the telephone and records consistent problem areas Job Duties:May respond to e-mail inquiries.Customer service is the primary function, but may include minimal selling or promotion of products or servicesCalls are predominantly routine, but may require deviation from standard screens, scripts, and proceduresUses computerized system for tracking, information gathering, and/or troubleshootingRequires general knowledge of the organization, products, and/or servicesMay assess needs and suggest/promote alternative products or services Attributes:Performs work under minimal supervision.Handles complex issues and problems and refers only the most complex issues to higher-level staff.Possesses comprehensive knowledge of subject matter.Provides leadership, coaching, and/or mentoring to subordinate a group. May act as a lead or first-level supervisor.Reports to: Typically reports to a supervisor or manager. Competency:Typically requires a high school diploma and 4 to 6 or years of experienceOral and written communication skillsCustomer/client orientationProblem-solving skillsLeadership skills

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