CARE Sr. Lead

TITLE: CARE Sr. LeadLOCATION: Onsite: El Paso, TXAbout UsThe Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.About the TeamWe are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.What you'll be part of - TPG CultureAt TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today's most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you'll appreciate the professionalism and dedication of those you stand beside every day.Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.About the RoleThe CARE Senior Lead provides operational leadership for teams supporting sensitive, human-services-focused work in a compliance-driven environment. This role oversees staff conducting case-related activities, ensures adherence to policies and procedures, and serves as an escalation point for complex or high-risk situations. The position emphasizes quality, timeliness, and professional judgment while maintaining strict confidentiality.What You'll DoSupervise and support staff performing case-based and client-facing workAssign daily workloads and monitor progress to ensure accuracy and timelinessServe as escalation point for complex, sensitive, or high-risk casesReview documentation and work products for compliance with established standardsEnsure consistent application of policies, procedures, and regulatory requirementsConduct spot checks, quality reviews, and operational inspectionsProvide coaching, mentoring, and corrective feedback as neededSupport onboarding and training of new team membersManage schedules to ensure appropriate coverage and operational continuityCommunicate guidance, updates, and expectations clearly to staffPrepare reports and operational updates for managementMaintain strict confidentiality and professional boundariesPerform other duties as assignedMinimum Qualifications & SkillsBachelor's degree from an accredited institution; orAssociate degree with additional relevant experience; orEquivalent combination of education and progressively responsible experienceTwo (2) or more years of relevant experience in child welfare, human services, case management, social services, or similar environmentsAt least one (1) year of supervisory or lead experience in a structured operational settingExperience working in high-volume, deadline-driven environments with detailed documentation requirementsStrong leadership, judgment, and decision-making skillsExcellent written and verbal communication abilitiesAbility to handle sensitive situations with professionalism and discretionStrong organizational and time-management skillsComfortable using technology and learning new systems quicklyBilingual English/Spanish required or preferred, depending on assignmentWork ScheduleFlexible schedule required, including evenings and weekendsMust be accessible by mobile phone as needed for operational mattersSecurity Clearance/Background Check RequirementsApplicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.Must be a U.S. CitizenChild Abuse/Neglect Report (CAN) or child protective services check to the satisfaction of contract requirements.Internal background check to the satisfaction of contract requirements.Favorable credit check for all cleared positionsAbility to obtain/maintain a Security ClearancePhysical DemandsStanding/Walking/Mobility: Must have mobility to attend meetings with other managers and employees and ability to regularly travel via air, car, train, etc.Climbing/Stooping/Kneeling: 15% - 49% of the time.Lifting/Pulling/Pushing: 10% - 25% of the time.Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 75% - 100% of the time.Physical Dimensions: May move 20-30 lbs.Consider the position at hand (i.e., lifting, pushing and pulling won't be very necessary). Percentages should be modified to reflect the necessity for each position.This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.For more information about the company please visit our website at is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@

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