The Lodges Guest Services Supervisor - Year Round

Please note, this position is located at Deer Valley Resort in Park City, UT. Flex Year RoundClassic, consistent quality from a winning team!Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resortsFriends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)Subsidized meals at Employee Dining Rooms offered for staff while on shiftSubsidized housing options available for seasonal full-time staffDiscounts for staff members at restaurants, shops, and service providers in Park CityHealthcare options are available for staff members401k plan with company matchPURPOSE OF POSITION: A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of The Lodges. RESPONSIBILITIES: Check guests in and out and settle guest balances upon departureGive guests directions, information, and instructionsMake reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and ownersHelp the front office manager recruit, manage, train, motivate, and evaluate the front desk staffHandle and complete cash, credit card, and lift ticket sales transactions daily and log all tickets, vouchers, gift cards, and gift baskets soldBalance and close out lift ticket sales at the end of the dayProactively solve guest, owner, and employee problems with urgency, respect, and empathyAssist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggageWork with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front deskAssist guest services manager with creating staff schedules, training, and completing timecardsCheck for guest requests and services three days prior to arrival and ensure these requests are metTrain staff on the night audit processAssist with General Store operations, including ordering and inventory, using the POS system, operating the coffee machine, and opening and closing dutiesOther duties as assignedQUALIFICATIONS: Staff leadership, coaching, and mentoring experience preferredMust have a valid driver's license and clean driving recordExcellent understanding of computers, systems, and guest service toolsMust be able to work varied shifts, including overnight shiftsDATES OF EMPLOYMENT: Flex Year Round - may have periods of layoff or reduced hoursPAY RATE: $22.00 per hourDeer Valley Resort is an Equal Opportunity Employer.

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