Call Center Representative

Russell Tobin's client is hiring a Call Center Representative in East Syracuse, NYEmployment Type: ContractLocation: Onsite - East Syracuse, NY 13057Pay rate:$19/hr - English Speaker$20/hr - Spanish SpeakerResponsibilities:Manage a high volume of inbound customer callsGenerate sales leads and identify customer needsProvide accurate product, warranty, and service informationConnect customers with authorized dealers through warm transfersAssist dealers in locating distributors for parts and technical supportHandle customer complaints, provide solutions, and ensure timely resolutionMaintain detailed records of customer interactions and account updatesFollow communication procedures, guidelines, and company policiesMeet individual and team performance metrics (call volume, quality, etc.)Support basic troubleshooting for Wi-Fi-enabled products (e.g., thermostats)Act as a switchboard, directing inquiries to appropriate departmentsRequirements:Minimum 6 months of inbound call center experienceStrong customer service and problem-solving skillsProficiency in Microsoft OfficeTyping speed of 35-45 WPMExcellent verbal and written communication skillsAbility to multitask and work in a fast-paced environmentBenefits that Russell Tobin offers:Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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