Service Manager

DescriptionLead. Develop. Elevate.We are seeking a high-impact Service Manager to lead and grow one of our service departments. This role is responsible for building high-performing technicians, delivering 5-star customer experiences, and driving profitable, efficient, and ethical operations.If you are a natural leader, operationally strong, and motivated by building teams that win, this role is for you, and no field experience is required!What You'll Do:Lead & Develop Technicians* Recruit, hire, and onboard field technicians and apprentices.* Conduct regular coaching sessions, ride-alongs, and performance reviews.* Build technical skills, customer experience excellence, and confidence at every stage of technician development.* Lead ongoing training and customer service best practices.Drive Operational Excellence* Oversee daily service operations and technician performance.* Manage labor efficiency and department schedule.* Serve as the escalation point for field and customer concerns.* Align department performance with revenue and profitability goals.* Maintain exceptional customer satisfaction standards.Build Culture & Accountability* Model the company's core values daily.* Set clear expectations and hold team members accountable.* Promote collaboration, positivity, and continuous improvement.* Ensure safety compliance and ethical practices at all times.What Success Looks Like* Strong technician retention and engagement.* Consistent revenue growth.* Exceptional customer satisfaction ratings.* A positive, accountable team culture.Why Join Us?* Team-focused, supportive work environment* Opportunity to shape the next generation of field leaders.* Competitive compensation with performance incentives.* Company committed to high standards, ethics, and 5-Star service.* Professional development* Comprehensive Benefits: Medical, dental, vision, and life insurance.* Paid vacation* Company vehicle* Fun events: family picnics, team outings, cookouts* 100% local: 2nd generation, women-led, veteran-led, no private equity!* We proudly serve and give back to our local communityIf you are ready to build teams, drive performance, and lead with integrity - we'd love to meet you.

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