VP Strategic Account Management

Position: VP of Strategic Account ManagementLocation: hybrid; Atlanta, GATekStream is looking for a VP of Strategic Account Management to join our team! The VP will be responsible for post-sale customer value, retention, and growth. This role will bridge the gap between initial sale and long-term partnership through strategic guidance, relationship building, and data-driven insights. The VP will be responsible for customer retention, renewals, expansion, service optimization, and overall brand loyalty. They will work directly with a portfolio of customers, while building a team of Strategic Account Managers (SAMs). The VP and SAM team will partner with sales, delivery and engineering to optimize value realization for our customers.Core Responsibilities & FocusCustomer Advocacy: Acts as the "CEO of the customer," deeply understanding their business, goals, and pain points to ensure product adoption and value realization.Revenue Growth: Drives expansion (upsells/cross-sells) and prevents churn, directly impacting recurring revenue, especially in subscription models.Strategic Advisor: Consults with clients, offering innovative solutions and future-state visioning, not just reactive support.Team Leadership: Manages Strategic Account Managers (SAMs), focusing on their skills (relationship-building, product knowledge, data analysis) and ensuring they deliver positive customer experiences.Cross-Functional Collaboration: Works closely with Sales, Delivery, and Engineering teams to ensure a seamless customer journey from prospect to loyal user. Key Skills & TraitsBusiness Acumen: Understands customer industries and strategic objectives.Data-Driven: Uses data and AI to predict needs, monitor health, and personalize engagement.Consultative: Offers strategic advice to advance customer engagement, with a customer first mindset. Relationship Builder: Fosters deep, trusted relationships. Impact on SalesSeamless Handoff: Integrates CS early in the sales process to set expectations for post-sale engagement.Identifies New Opportunities: Deep customer insight uncovers expansion potential that sales can then pursue. Contract Renewals: point of contact for customer contract renewals.Requirements / Qualifications:10+ years of experience in Account Management, strategic road mapping and sales of complex technical solutions, ideally in the cybersecurity or cloud managed services space.Deep understanding of enterprise technology strategy.Experience developing strategy and implementation of a Customer Success program.

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