Sr IT Business Analyst - Cloud Experience

Senior IT Business Analyst Location: Hybrid (3 days onsite) - Duluth, GA (preferred), San Antonio, TX, or Minneapolis, MN Work Schedule: 40 hours/week Employment Type: Contract Experience Level: 3-5+ years Overview We are seeking a Senior IT Business Analyst to serve as a hands-on partner between business stakeholders and IT teams. This role focuses on business process discovery, requirements elicitation, and high-quality documentation-not people management. The ideal candidate excels at translating business needs into clearly defined functional requirements that drive efficient, data-informed solutions. Key Responsibilities Engage business leaders and stakeholders to understand objectives, challenges, and opportunities for process and system improvement Lead requirements elicitation activities including interviews, workshops, and documentation reviews Analyze and document business processes, workflows, and use cases with a high level of accuracy and consistency Develop clear, well-structured artifacts such as business requirements documents (BRDs), functional requirements, process flows, and data mappings Collaborate closely with Business Relationship Managers (BRMs), Product Owners, IT teams, vendors, and subject matter experts to support solution delivery Drive the business agenda throughout the solution lifecycle and support implementation activities Evaluate current systems and procedures to identify optimization opportunities and recommend feasible solutions Analyze business and operational data to support decision-making and reporting Identify, communicate, and help manage risks, dependencies, and change impacts Function as a liaison between internal teams and external vendors Adapt quickly to changing priorities and manage ambiguity in fast-paced environments Required Skills & Experience 3-5+ years of hands-on Business Analyst experience (individual contributor role) Strong background in business process design, discovery, and documentation Excellent written and verbal communication and documentation skills Proven experience gathering, organizing, and maintaining business process and workflow documentation Ability to analyze data, trends, and operational metrics to develop actionable recommendations Experience working cross-functionally with business and technical teams Strong problem-solving and process improvement mindset Comfortable working in evolving, ambiguous environments Preferred Technical Knowledge Exposure to ACD, IVR, CTI, and cloud telephony environments Understanding of systems, software, and core technology concepts Familiarity with SQL, Excel, and data analysis or reporting tools Awareness of data modeling or requirements engineering methodologies Education Bachelor's degree required #LI- MB1 #Hybrid

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