Human Resources Coordinator - Associate Services

Human Resources Coordinator KnitWell Group's Duluth-based HR team is expanding in their support of our 8 fashion brands, so we are looking for a Human Resources Coordinator to join our close-knit Associate Services Call Center team. The Human Resources Coordinator will resolve inquiries from associates, managers, terminated associates, and other external parties. They will also help resolve concerns and issues regarding compliance, processes and policies through phone, email, and case management. This person will strive to meet all expected service levels and business performance goals, performing a range of services and fully documenting all cases in the case management system. The impact you can have: Perform transactions related to hiring; promotions; performance management; payroll; benefits; transfers; leaves of absence; and onboarding/off-boarding. Utilize the HR Service Management System (Workday) to track cases and respond to requests Receive inbound inquiries and do timely call-backs via multiple channels (phone, email, case management, etc.), clarify the need and assist in the resolution of concerns. Investigate issue areas and determine methods of mitigation to resolve problems Maintain employee electronic files. What you'll bring to the role: Excellent customer service skills. Ability to communicate effectively, both verbally and in writing. Proficiency in Microsoft Office (Excel, Word, and Outlook). Ability to conduct research, utilize databases, and produce written documents Maintain a high level of confidentiality. Ability to work efficiently in fast-paced environment; maintain composure when working with customers. Strong interpersonal skills including sensitivity, patience, and flexibility to communicate with internal and external customers in a friendly, courteous, and efficient manner. Experience in navigating human resources systems (Workday and ADP preferred) Benefits: You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand's discount policies. Support for your individual development plus opportunities for career mobility within our family of brands. A culture of giving back local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities. Medical, dental, vision insurance & 401(K). Employee Assistance Program (EAP). Time off paid time off & holidays. The target hourly pay rate for this role is $20 - $23/hr. Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role. This position works a hybrid model in the KnitWell office location in Duluth, MN (425 W. Superior St). Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position. Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact . The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

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