PC Support Specialist - Military Flight Control Systems - Dublin, GA

Org Marketing Statement Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, the company has been enabling engineering breakthroughs that lead to a better tomorrow. At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference. Military Flight Controls Division Supporting aircraft worldwide, Parker Aerospace's Military Flight Controls Division (MFCD) provides primary and secondary flight control systems that make flight possible. Tested, proven and trusted in commercial and military applications for decades, MFCD provides precise position-control actuation solutions for military aircraft across the United States and with foreign partners. The division's JetPipe® electrohydraulic servovalve (EHSV) technology is used across commercial and military aircraft around the world. Headquartered in Irvine, California, the Military Flight Controls Division is the global leader in fly-by-wire flight control systems and electrohydraulic products and offers the world's most advanced motor design capabilities for flight controls. Position Summary Provides technical support to increase computer user and system efficiency. Investigates and resolves computer user support requirements by answering questions about hardware and software. Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. Responsibilities 1. Responds to telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, or other computer related technologies by answering, evaluating, and prioritizing requests. 2. Determines source of malfunction by interviewing users on the telephone or in person to collect information about the problem and leads user through diagnostic procedures to determine source of error. Determines probable cause of problem (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user. Instructs user to perform diagnostic procedures. 3. Analyzes functions, applications, and operations and evaluates existing and proposed solutions. Recommends applicable solutions to resolve problems, minimize /"down-time/", and/or improve efficiency. 4. Establishes PC performance by installing hardware, software, and peripheral components such as monitors, keyboards, printers, and disk drives. Installs hardware and software upgrades. 5. Monitors network performance by performing preliminary problem isolation and determination and working with appropriate technical areas/staff to resolve problems. 6. Teaches users on effective use of systems by answering questions, interpreting operating instructions, creating user documentation, developing training materials, and providing references. May prepare and give technical presentations on selected topics. 7. Evaluates software and hardware by testing ease of use and applicability. Helps improve programs by notifying programmers or appropriate technical areas/staff of problems and recommending changes. 8. Improves systems, processes, and quality of services by implementing continuous improvement techniques to analyze and identify areas for improvement. 9. Provides updates, status, and completion information to users and team leaders by voice mail, e-mail, or inperson communication. 10. Recognizes and performs preliminary evaluation of ergonomics-related issues, including workstation setup and furniture configurations, for any team members they contact. 11. Logs and tracks calls. Maintains history records, related problem documentation and prepares standard reports. 12. Maintains technical knowledge by attending educational workshops and reviewing technical or trade publications. 13. Supports the team by accomplishing related results as needed. Work assignments may include cross-functional or project team responsibilities. Qualifications Education and Experience Trade school course completion, AA required. COMPTIA network + or Microsoft Systems Certification preferred. Which has provided both theoretical and practical knowledge in the field and demonstrated ability to perform the essential functions of the job typically acquired through four or more years of directly related experience; A+ Certification in personal computer maintenance and repair with continuing practical knowledge in the repair field; or, may have a Bachelor's degree in related field (Computer Science, Mathematics, Engineering, Quantitative Methods, etc.) and no prior directly related experience.Knowledge, Skills and Abilities Considerable knowledge and understanding of personal computer operations, diagnosis, and repairs including networks (local and wide area), office application software packages, email, and PC operating systems. Thorough skill proficiency in problem recognition, research, isolation, and resolution of personal computer hardware and software concerns. Ability to apply advanced skills in area of specialization. Ability to implement and effectively apply continuous improvement methods. Ability to adapt procedures, techniques, and/or processes to meet special needs. Ability to work on assignments that are complex where considerable judgement and initiative is required in resolving problems and making recommendations. Ability to manage several assignments simultaneously through prioritization, impact analysis, and recognition of skill levels required to complete the assignments. Ability to determine methods and procedures on new assignments and provide guidance to other non-exempt or hourly personnel. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to respond to inquiries and to effectively communicate and present information. Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback, and self-development activities. Conditions of Employment This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. U.S. Citizenship or U.S. Permanent Resident Status REQUIRED. Pay, Benefits, Work Schedule Parker offers competitive benefit programs, including: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. 401(k) Plan with company matching contributions at 100% of the first 5% of pay Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay Career development and tuition reimbursement Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you. Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates. Paid Time Off and 13 Company-Paid Holidays. Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor") If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission Drug Tests Drug-Free Workplace In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

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