Retail Security Specialist

Join Our Team and Make a Difference! At Ross, we take pride in being a leading off-price retail chain with a presence of over 2,200 stores nationwide. Our commitment is to deliver exceptional quality and fashionable merchandise at incredible savings, aiming to create a fun and exciting shopping experience for our customers. What We Offer: Achieving Success: Be part of a winning team dedicated to excellence and continuous improvement. Career Advancement: We invest in our people, as we believe that our growth is directly linked to your professional development. Collaboration: Work alongside a team that thrives on solving challenges together. Commitment to Diversity and Inclusion: We celebrate a variety of backgrounds and ideas, knowing our differences strengthen our team. With our headquarters located in Dublin, CA, and distribution centers across the country, Ross generates $20.4 billion in revenue and is recognized as a Fortune 500 company. We are dedicated to creating an inclusive environment with ample opportunities for continuous learning and growth. GENERAL PURPOSE: As a Retail Security Specialist, your main responsibility will be to maintain a secure store environment by preventing theft and fraud while ensuring safety for both Associates and Customers. You will foster a welcoming atmosphere by greeting customers and making eye contact, all while displaying a strong presence in a company-issued vest and required black attire. Collaboration with Store Leadership to implement Loss Prevention strategies will be key to minimizing operational shortages. KEY RESPONSIBILITIES: Ensuring Safety and Security: Prioritize safety in all actions, aiding Store Leadership in upholding a secure environment for everyone. Provide a visible presence by greeting customers and monitoring safety issues while dressed in attractive, company-issued attire. Ensure that pathways, especially near emergency exits, are clear and safe. Building Relationships: Deliver exceptional customer service with a friendly and approachable demeanor. Respect all customers and associates, promoting a recognition-focused culture within the team. Engage regularly with internal and external partners to promote collaboration and shared learning. Assume additional responsibilities to enhance Loss Prevention efforts. Protecting Company Assets: Monitor the sales floor and entrances/exits for any suspicious activity. Compile theft indicators and communicate insights with Store and Loss Prevention Leadership. Adhere to company guidelines and best practices when addressing theft. Streamline workflow by optimizing job processes. Reducing Operational Shortages: Raise awareness among store personnel about procedures to minimize shortages. Ensure compliance with checkout protocols for all transactions. REQUIRED QUALIFICATIONS: High School diploma or equivalent; an AA degree is preferred. One year of experience in retail supervision or related training is highly valuable. Training in loss prevention or security is a plus. An active Security Guard License is desirable. Ability to excel in a dynamic environment. Strong communication and interpersonal skills. Demonstrated conflict resolution abilities. Compliance with federal and state regulations regarding security personnel is required. PHYSICAL REQUIREMENTS: Consistent punctuality and attendance are crucial. Ability to spend the majority of time walking or standing. Capability to lift objects over 25 lbs and perform physical tasks as necessary. Other requirements may vary depending on duties assigned. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER: This job description outlines the main duties and responsibilities of the role but is not an exhaustive list of all tasks. It is subject to change at the management's discretion. Ross is an equal opportunity employer and adheres to all laws prohibiting discrimination based on protected categories.

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