Store Security Specialist

Join Our Team and Make a Difference! At Ross, we are proud to be a leading off-price retail chain with over 2,200 stores across the country. With a dedication to delivering exceptional quality and on-trend merchandise at incredible savings, we aim to provide our customers with a fun and exciting shopping experience. As a member of our team, you will enjoy: Achieving Success. Be part of a winning team that strives for excellence and continuous improvement. Career Advancement. We nurture top talent because our growth is directly tied to the professional development of our people. Collaboration. Work alongside a team that thrives on solving challenges together. Commitment to Diversity and Inclusion. We celebrate different backgrounds, identities, and ideas, believing our differences make us stronger. With headquarters in Dublin, CA, and distribution centers nationwide, Ross generates $20.4 billion in revenue and is recognized as a Fortune 500 company. We are committed to fostering an inclusive environment with opportunities for continuous learning and development. GENERAL PURPOSE: As a Store Security Specialist, your main responsibility is to safeguard the store environment by preventing theft and fraud while ensuring a safe space for both Associates and Customers. You will create a friendly atmosphere by greeting customers and making eye contact, all while showcasing a strong presence in a company-issued vest and required black attire. You will work closely with Store Leadership to implement Loss Prevention strategies and minimize operational shortages. KEY RESPONSIBILITIES: Ensuring Safety and Security: Prioritize safety in all actions, assisting Store Leadership in maintaining a secure environment for all. Provide a visible presence by greeting customers and monitoring for safety issues in attractive, company-issued attire. Maintain clear and safe pathways, particularly near emergency exits. Building Relationships: Deliver exceptional customer service with a friendly, approachable demeanor. Respect all customers and associates and promote a culture of recognition within the team. Engage regularly with internal and external partners to foster collaboration and shared learning. Fulfill additional responsibilities to support Loss Prevention efforts. Protecting Company Assets: Monitor the sales floor and entrances/exits for suspicious activity. Compile theft indicators and share insights with Store and Loss Prevention Leadership. Follow company guidelines and best practices for addressing theft. Enhance workflow efficiency by optimizing job processes. Reducing Operational Shortages: Raise awareness among store personnel about practices to mitigate shortages. Ensure proper procedures are followed at checkout for all transactions. REQUIRED QUALIFICATIONS: High School diploma or equivalent; AA degree preferred. One year of experience in retail supervision or related training considered valuable. Training in loss prevention or security is a plus. An active Security Guard License is desirable. Capacity to thrive in a dynamic environment. Strong communication and interpersonal skills. Evidence of effective conflict resolution abilities. Ability to adhere to relevant federal and state regulations regarding security personnel. PHYSICAL REQUIREMENTS: Consistent punctuality and attendance are expected. Ability to spend most of your time walking or standing. Capable of lifting objects over 25 lbs. and performing physical tasks as needed. Other requirements may vary by assignments. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER: This job description summarizes the primary duties and responsibilities of the role. It is not an exhaustive list of all tasks. Subject to change at management's discretion. Ross is an equal opportunity employer and complies with all laws prohibiting discrimination based on various protected categories.

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