Lead Host

Successful candidate will be personable, dynamic, engaging, highly energetic individual who is outgoing and knowledgable about the wine and food industry. Having excellent representation of the LaBelle Winery Brand is imperative.Primary Responsibilities:Embodies our Core Values at all times as described in the Employee ManualAct as the first point of contact between guests and LaBelle Winery.Answer phones and respond to requests, fulfilling guest's desires whenever possibleEnter/edit reservations in Open Table according to guest's requests; give restaurants notice about any special occasions, requests or conditions of guest reservationAdd key details to the guest's OpenTable profile using standard tags and clear notes (occasions, allergies, seating preference, accessibility needs, contact updates) to support future visitsKnowledgeable of future private events in restaurant space and ensuring Open Table is correctly edited for eventTouch tables during service to check guest satisfaction, answer questions, and resolve issues; escalate to the Manager on Duty if neededResponsible for the inventory, printing, updating and cleanliness of all menusMaster the origin story of LaBelle Winery and familiarize yourself with all business lines including Golf, Market, LaBelle Lights, Events, Restaurants, Tasting Rooms, Wine Production, Special Public Events, Concert SeriesAnswer phone live as much as possible and respond to phone messages throughout the day and respond to appropriate parties on a timely municate efficiently across all departments to satisfy guest needs and ensure a coordinates, seamless experience for the guestBe aware of all events on property so any guest can be directed to the appropriate spaceKnowledge of all Open Table ExperiencesKeeping up with a consistent Concierge Log: log daily server covers; including any large parties that would display outliers, specific guest issues that pertained to the host stand, lost and foundUse opening, mid, and closing checklistsOpening and closing manager responsibilitiesUse Toast POS for retail sales and gift cards, including issuing and redeeming gift cards accuratelyUse Toast POS for takeout orders, entering items and modifiers correctlyKnow the menu and common allergens; be able to give guests accurate allergy info and ring orders with correct modifiers and allergy notesExecute all tasting formats at LaBelle public tastings, private tours with tastings, and large group with accurate pours, pacing, and clear wine notesSending inventory on retail items to the proper managerBeing able to properly open and close the Americus Restaurant to the proper standardsOther duties may be assignedRequirements:A passion for and sound knowledge of the wine, food and golf industry.Demonstrate sales abilityStrong interpersonal skillsAttention to detail with excellent organizational skillsAbility to prioritize and manage multiple tasks and meet deadlines.Demonstrate people and leadership skillsStrong communication skillsStrong costumer service skillsAbility to lift items up to 40lbsSchedule: Days/hours vary as needed, weekend and holiday availability **Must be 18 years or older, $18.00/hourlyBenefits:401(k) matchCompetitive insurance packageCompany paid Life insuranceCompany paid Short Term Disability Maternity/Paternity/Paternal LeavePaid time offReferral programVarious Employee Discount programs Manager Gift Card Program Fitness Reimbursement Free Golf/Mini Golf Worker's Compensation Insurance And many more! We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.Powered by JazzHR

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