Customer Experience Specialist - FT

$20.25/hourHourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!)Step into a role where you are the face of first-class service. As an Avis First Customer Experience Specialist, you’ll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you’ll ensure every detail is flawless, every interaction is warm, and every customer feels valued. If you thrive in a fast-paced service environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team! What You’ll Do:   You will act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection.  You’ll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.    Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction  Provide a premium customer experience by delivering vehicles directly to customers Collaborate with team members and management to coordinate timely vehicle delivery and collection   Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations   Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle    What We’re Looking For:   Minimum 1 year experience in a customer service role, preferably hospitality or car rental  Professional, friendly demeanor with a focus on customer satisfaction    Strong verbal and written communication skills  Technologically proficient and comfortable using various mobile devices  Valid Driver’s License  Must be 18 years of age and legally authorized to work in the United States   Ability to work in a fast-paced environment with strong multitasking and organizational skills  Flexibility to work various hours not limited to evenings, weekends and holidays  Willingness to work outdoors in all weather conditions  On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely  Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type   Perks You’ll Get:    Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)   On-the-job training   Paid time off   Medical, Dental and Other Insurance   Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses   Retirement benefits (401k)   Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars    * Above perks may vary based on full-time/part-time status and location    Who We Are:  Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.   Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.   We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.    The fine print:  Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.    This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.DenverColoradoUnited States of America

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