Operations Coordinator

We are looking for an Operations Coordinator to ensure a smooth, streamlined, and seamless day-to-day operation. This role offers a perfect blend of administrative, technical, and coordination responsibilities.Pay Rate: $29 - $32 / hourEssential Duties and ResponsibilitiesAdministrative Support: Organize and manage daily administrative tasks to ensure operational efficiency. Maintain accurate records and compliance documentation, including employee CME, license, and certification tracking. Distribute operational reports, including financial projections and invoice tracking.Technical Assistance: Provide technical support for CAREonsite systems, applications, platforms, and operational tools. Troubleshoot and resolve operational issues promptly. Contribute to the implementation of new technologies to enhance efficiency.Process Improvement: Identify opportunities for process optimization and efficiency gains. Collaborate with Ops teams to implement process improvements. Document and update standard operating procedures (SOPs).Communication and Coordination: Facilitate communication between different departments and teams. Ensure effective collaboration and information flow within the Ops department. Act as a liaison between operational teams and other support functions.Problem Solving: Analyze and address operational challenges promptly and effectively. Collaborate with stakeholders to find innovative solutions. Implement corrective actions to prevent the recurrence of issues.Quality Assurance: Monitor and assess the quality of operational processes. Implement quality control measures to ensure consistency and compliance. Conduct periodic audits to identify areas for improvement.Training and Documentation: Provide training and support to employees on operational procedures. Create and update training materials and documentation. Assist in the recruitment and onboarding process for new employees.Helpdesk for 24/7 Operations: Utilize CSIP to connect employees by providing coverage with client contact information and site directives. Provide direction for callers based on inquiries, ensuring seamless operations. Create call summaries for COMs with any follow-up action items.REQUIRED QUALIFICATIONS 1+ year(s) experience with CAREonsite onsite or virtual operations or similar external experience. Proven experience in operations support, administrative support, or a similar role. Familiarity with EMR systems. Excellent time management and organizational skills. Technical proficiency in relevant tools and systems (Word, PowerPoint, Excel). Attention to detail and commitment to quality. Strong analytic, quantitative, and problem-solving skills. Excellent verbal and written communication skills; interpersonal skills are a must.Education: Bachelor's degree (preferred) or equivalent experience in operational/administrative support.#MP1

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