Operations Coordinator

We are looking for an Operations Coordinator to ensure a smooth, streamlined, and seamless day-to-day operation. This role offers a perfect blend of administrative, technical, and coordination responsibilities. Pay Rate: $29 - $32 / hour Essential Duties and Responsibilities Administrative Support: * Organize and manage daily administrative tasks to ensure operational efficiency. * Maintain accurate records and compliance documentation, including employee CME, license, and certification tracking. * Distribute operational reports, including financial projections and invoice tracking. Technical Assistance: * Provide technical support for CAREonsite systems, applications, platforms, and operational tools. * Troubleshoot and resolve operational issues promptly. * Contribute to the implementation of new technologies to enhance efficiency. Process Improvement: * Identify opportunities for process optimization and efficiency gains. * Collaborate with Ops teams to implement process improvements. * Document and update standard operating procedures (SOPs). Communication and Coordination: * Facilitate communication between different departments and teams. * Ensure effective collaboration and information flow within the Ops department. * Act as a liaison between operational teams and other support functions. Problem Solving: * Analyze and address operational challenges promptly and effectively. * Collaborate with stakeholders to find innovative solutions. * Implement corrective actions to prevent the recurrence of issues. Quality Assurance: * Monitor and assess the quality of operational processes. * Implement quality control measures to ensure consistency and compliance. * Conduct periodic audits to identify areas for improvement. Training and Documentation: * Provide training and support to employees on operational procedures. * Create and update training materials and documentation. * Assist in the recruitment and onboarding process for new employees. Helpdesk for 24/7 Operations: * Utilize CSIP to connect employees by providing coverage with client contact information and site directives. * Provide direction for callers based on inquiries, ensuring seamless operations. * Create call summaries for COMs with any follow-up action items. REQUIRED QUALIFICATIONS * 1+ year(s) experience with CAREonsite onsite or virtual operations or similar external experience. * Proven experience in operations support, administrative support, or a similar role. * Familiarity with EMR systems. * Excellent time management and organizational skills. * Technical proficiency in relevant tools and systems (Word, PowerPoint, Excel). * Attention to detail and commitment to quality. * Strong analytic, quantitative, and problem-solving skills. * Excellent verbal and written communication skills; interpersonal skills are a must. Education: * Bachelor's degree (preferred) or equivalent experience in operational/administrative support. #MP1

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