Quality & Technical Services Supervisor

Quality & Technical Services SupervisorPosition OverviewThe Quality & Technical Services Supervisor is responsible for overseeing quality assurance processes and providing technical support across manufacturing operations. This role ensures product quality, supports customer requirements, and drives continuous improvement initiatives while acting as a key liaison between production, engineering, and customers.Key ResponsibilitiesQuality Oversight & ComplianceSupervise daily quality control and assurance activities within the plantEnsure compliance with internal standards, customer specifications, and regulatory requirementsReview and approve inspection results, test data, and quality documentationLead root cause investigations and implement corrective and preventive actions (CAPA)Technical Services SupportProvide technical support to production teams to resolve product and process issuesPartner with engineering and R&D on product development, trials, and process improvementsAssist with troubleshooting manufacturing defects and optimizing product performanceCustomer & Cross-Functional SupportServe as a technical point of contact for customers regarding product quality and performanceSupport customer audits, complaints, and product qualification processesCollaborate with sales and account management teams on technical inquiries and solutionsLeadership & Team DevelopmentSupervise and mentor quality technicians and lab personnelProvide training on quality standards, testing procedures, and best practicesPromote a culture of safety, accountability, and continuous improvementContinuous ImprovementAnalyze quality metrics and identify trends for process improvementsDrive initiatives to reduce waste, improve yield, and enhance product consistencySupport Lean, Six Sigma, or other operational excellence programsQualificationsRequired:Bachelor's degree in Engineering, Chemistry, Materials Science, or related field (or equivalent experience)3-7+ years of experience in quality, technical services, or manufacturing environmentPrior supervisory or team lead experienceStrong knowledge of quality systems, root cause analysis, and corrective actionsExperience working in manufacturing (film, polymer, plastics, or related industries preferred)Preferred:Experience with film extrusion, coatings, or converting processesFamiliarity with ISO standards and quality auditsLean / Six Sigma certification (Green Belt or higher)

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