Customer Service Claims Representative

About Star briteStar brite is a leading manufacturer of premium appearance, maintenance, and performance chemicals and accessories for the marine, RV, automotive, and outdoor markets. With over 50 years of innovation, we're known for products that customers trust and rely on every day. Headquartered in Fort Lauderdale, Florida, with manufacturing operations in Montgomery, Alabama, Star brite proudly produces many "Made in the USA" products"”including our flagship Star Tron Enzyme Fuel Treatment. If you enjoy working with a team that values quality, collaboration, and a drive to win, we'd like to meet you.Customer Service Claims Representative Position SummaryWe are looking for a detail-oriented Customer Service Claims Representative to manage customer claims, with a primary focus on retail and e-commerce accounts. This role involves extensive research, portal navigation, and cross-functional coordination to ensure timely and accurate claim resolution.This is a full-time, on-site position (Monday-Friday) based at our Davie/Fort Lauderdale, FL office.Key Responsibilities:Organize, research, and manage customer claims from submission through resolutionNavigate retailer and e-commerce partner portals to review claim documentation and statusCommunicate with customers and internal teams regarding claim findings and outcomesMaintain accurate claim records and supporting documentationIdentify trends and recurring issues and escalate as neededResolve inquiries over the phone and email correspondence.The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.Required Qualifications:Minimum 1-2 years of professional office experience preferred; prior customer service, research and credit/claims experience a plus.Accounting knowledge a plusIntermediate Excel skills, including XLOOKUPs, pivot tables, charts, filtering and sortingAbility to work independently while managing multiple claims simultaneously.Strong analytical, organization and problem-solving skills.Skilled at multitasking and able to prioritize workload.Customer-centric mindset and relationship building capabilitiesProficiency in learning and adopting new software platforms quickly; navigating across multiple systems simultaneously.Exceptional written and verbal communicationProfessional phone and business-email etiquette, confidence with regular phone and email correspondence.Microsoft 365/SharePoint experience a plusProactive, self-starter with ability to work independently and meet deadlinesAble to manage working in multiple software platforms simultaneouslyAbility to type 50+ WPMWhat We OfferCompetitive compensationCareer growth opportunities - we prioritize internal promotionsGenerous 401k matchComprehensive health benefits, including medical, vision and dental coverage and TelemedicinePaid vacation and holidaysTuition assistance program - support for continued education and professional developmentPlease note: A pre-employment background check, including a criminal record check and drug testing, is required.

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