Referral Coordinator - Cy-Fair

SUMMARY: The Referral Coordinator is responsible for patient insurance referrals, consultations, and diagnostic procedures relating to the health center. QUALIFICATIONS: * Minimum of three years experience in the medical or health insurance field. * Bilingual- English/Spanish is required. * Bachelor's degree from an accredited university. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Schedules consultation and diagnostic appointments for patients per provider request and documents necessary information. * Obtain insurance authorization for appointments, if necessary. * Contact patients to provide appointment date, time, location and preparation information for appointment, if appropriate. * Answers questions regarding patient appointments and testing. * Answers telephone, screens calls, takes messages, and provides information. * Responds to voice-mails and/or messages from patients, and schedules as needed. * Follow-up with patients after provider visit. * Exemplifies excellent customer service with patients, visitors, and other employees. * Consistently demonstrates respect for the capabilities, different cultures and/or personalities of customers * Relates well, and works collaboratively with all levels of staff in a professional manner. * Consistently alters plans/routines when the situation requires and continues to perform without projecting stress/frustration that would adversely affect the work environment. * Takes the initiative to proactively assist others without direct supervision and to resolve problems with other departments and co-workers. * Ensures building is clean, organized, and presentable for patients and clients. * Maintains open and effective communication with providers and employees to ensure quality patient care. * Performs other duties as assigned. * All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team. BENEFITS * Paid Time Off * 10 Company holidays * 1- 8-hour Personal holiday * 401(k) retirement plan- employer matches up to 5% * Bereavement Leave * Continuing Education * Employee Assistance Plan * Student Loan Forgiveness-if applicable * Medical, Dental, Vision - Aetna * Basic Life ($35k)/AD&D - 100% paid for by the employer * Employee Assistance Plan (EAP) - 100% paid for by the employer * Additional benefits available at employee expense: * Additional Voluntary Life Insurance * Short-Term Disability (STD) * Long-Term Disability (LTD) * Accident Insurance * Critical Illness Insurance * Hospital

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