Hotel Night Auditor

Hotel Night Auditor Responsible for the hotel and front desk operations during the overnight shift. Primary responsibilities include but are not limited to: registering guests, assigning rooms, updating guest history, confirming payment, checking in guests to rooms, making reservations, preparing daily financial reports, balancing transactions, transmitting daily receipts, and completing shift checklists. Works independently and with minimal supervision. Has the ability to problem solve and troubleshoot to resolve any guest issues that may arise. Acts in a courteous and professional manner when addressing guest complaints. Assist with all aspects of guest services and present a positive impression of the establishment. Confirm guest satisfaction, close billing and issue receipts, and store luggage by lifting up to 25lbs. Leave guests with a lasting positive impression of the establishment as they depart. Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups. As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail. Verify and confirm guest registrants for security reasons. Communicate information between shifts to ensure job thoroughness to meet department objectives. May require to work overtime. Assist in the training of new Night Auditor job duties and procedures. Other duties as assigned. Education and/or experience: Two (2) or more years of experience working as a Front Desk Clerk or Auditor for a large upscale property or equivalent. Two (2) or more years of related customer service experience, preferably in a hospitality or gaming environment. Certificates, licenses, registrations: Must have a valid and current State of Colorado Gaming License. Must be at least eighteen (18) years of age. Compensation and benefits: $21.00+ per hour based on experience. Full House Resorts provides a robust benefit package for all employees and eligible family members, including: Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision Coverage. For the employees, Full House Resorts provides: Financial Security: Life insurance, disability coverage, and supplemental benefits. Retirement Savings: 401(k) plan with company matching after one (1) year of service. Paid Time Off: Generous PTO program. Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park. Wellness Perks: Complimentary local gym membership. Professional Growth: Tuition reimbursement and career development opportunities. Exclusive Discounts: Employee savings on hotel and casino services.

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