ServiceNow Delivery Project Manager

For further inquiries about this opportunity, please contact our Talent Specialist, Amit, at (224) 507-1290Title: ServiceNow Delivery Project Manager Duration: 9 Months with possibility of extension based on demand. Location: Corning, NY area or Charlotte, NC area preferred. Remote candidates in Eastern or Central Time Zones consideredTravel Requirement: Candidate may be required to Corning, NY or Charlotte, NC to participate in project workshops. Advance notice will be provided. Travel is not expected to exceed 25%.Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.Description: About the Role • We are seeking an experienced, results-driven IT PMO Project Manager with recent ServiceNow platform implementation experience to lead complex, enterprise-scale initiatives. This role is ideal for a delivery leader who has hands-on experience managing ServiceNow deployments, understands product-centric delivery models, and can effectively operate in Agile and Scrum environments. • The successful candidate will take ownership of delivery outcomes, proactively manage risks and issues, engage stakeholders, and ensure solutions are delivered in alignment with client's quality, compliance, and governance standards. • Client is a global leader in innovation and technology. As an IT PMO Project Manager supporting the ServiceNow delivery focus, you will play a key role in enabling scalable platforms, modern service delivery, and product-oriented ways of working that directly support business transformation. • If you are a delivery-focused leader with strong ServiceNow implementation experience and a passion for Agile, product-centric execution, we encourage you to apply.• Beginning the deployment of Greenfield SNOW Implementation currently. MUST have Led a SNOW implementation end to end in last 5 years.• Expect to Hit the Ground running from Day 1, able to handle IT escalations, Top notch Communication skills Key Responsibilities1. Project & Product Delivery Ownership • Lead end-to-end delivery of ServiceNow platform implementations, ensuring scope, schedule, budget, and quality objectives are met. • Drive accountability for project and product outcomes, proactively resolving delivery challenges. • Understand and manage the distinction between product-based delivery (roadmaps, backlogs, continuous value delivery) and traditional project execution. • Ensure delivery aligns with enterprise PMO standards while supporting Agile delivery models. 2. ServiceNow Implementation Leadership • Manage ServiceNow deployments and enhancements across multiple modules, including: • HR Service Delivery (HRSD) • Finance-related workflows and integrations • IT Infrastructure / ITSM / ITOM • Coordinate cross-functional teams including business stakeholders, ServiceNow developers, platform owners, and vendors. • Ensure platform configurations, integrations, and releases align with business outcomes and architectural standards. 3. Agile & Scrum Execution • Lead delivery using Agile and Scrum methodologies, including sprint planning, backlog refinement, sprint reviews, and retrospectives. • Partner closely with Product Owners to manage backlogs, prioritize features, and deliver incremental value. • Support teams transitioning from project-centric to product-centric operating models. 4. Project Leadership & Governance • Develop and maintain project plans, delivery roadmaps, milestones, and resource plans. • Own and manage RAID (Risks, Assumptions, Issues, Dependencies) logs and ensure timely mitigation and escalation. • Provide clear, concise status reporting and executive-level communication. • Ensure alignment between delivery teams, PMO governance, and business strategy. 5. Stakeholder Engagement & Communication • Build strong relationships with business leaders, product owners, and technical teams. • Act as the primary point of contact for delivery status, risks, and decisions. • Engage senior leadership and key decision-makers to maintain momentum and alignment. 6. Quality, Compliance & Continuous Improvement • Ensure adherence to client's quality, compliance, and governance standards. • Promote continuous improvement through lessons learned, retrospectives, and delivery metrics. • Ensure deliverables meet agreed-upon acceptance criteria and business expectations. Qualifications Education • Bachelor's Degree (minimum required) Experience * *• 7+ years of IT project/program management experience, preferably within a PMO environment. ** • Direct experience implementing the ServiceNow platform (end-to-end) within the past 5 years. • Proven delivery experience with ServiceNow modules supporting HR, Finance-related workflows, and Infrastructure / ITSM / ITOM. • Demonstrated success leading complex, cross-functional initiatives in enterprise environments. • Experience operating in product-centric delivery models and managing the transition from project-based delivery.• Candidates with Manufacturing industry background preferred Certifications ** • PMP (Project Management Professional) certification required. PLEASE NOTE: • Submissions are required to include the candidate's PMP Certification Number and Active Dates listed. Submissions that do not have this information will not be considered for shortlisting. • Agile and/or Scrum certification (CSM, PMI-ACP, SAFe, or equivalent) strongly preferred. • ServiceNow certifications preferred, including but not limited to: • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Implementation Specialist (CIS) - HR Service Delivery, ITSM, ITOM, or related modules • ServiceNow Certified Application Developer (CAD) Skills & Competencies ** • Strong understanding of Agile, Scrum, and hybrid delivery models. • Ability to manage project plans, roadmaps, backlogs, and RAID logs effectively. • Exceptional stakeholder management and communication skills. • Proven problem-solving, decision-making, and escalation capabilities. • Detail-oriented with a strong commitment to delivery quality and compliance. • Ability to lead without authority and influence across organizational boundaries.Interview Process: • Two Rounds. First Round Video Interview with PMO Panel. Second Round Video Interview with PMO & Project Sponsor Panel. Third round may be possible for candidate determination.

Apply Now