Service Desk Agent

THIS IS A SERVICE DESK AGENT POSITION - Hours: M-F (8am-5pm) or Multiple shifts could change for needed shifts - Some OT expected for this position - In Office Position and/or Hybrid Rotation - Hybrid expectation is that agents will be onsite 3 days/week and remote 2 days/week. Schedule determined with team. EDUCATION REQUIREMENTS - Associate degree in IT or related professional certification Preferred - Minimum High School Diploma or GED Required WORK EXPERIENCE - A minimum of 2 year of IT Helpdesk or Service Desk experience REQUIRED SKILLS - Time management. Ability to meet and keep a schedule. Ability to multitask, complete tasks and meet deadlines in a fast-paced environment - Customer service experience, preferably in a call center environment - Strong work ethic with an attention to detail and a positive attitude - Self-starter, able to work in team environment and motivate others - Strong technical abilities, including knowledge and skill with computers and mobile devices - Strong organization, and planning skills, with ability to handle changing priorities - Interpersonal skills, empathy, patience, and ability to communicate clearly - Must be fluent in English, with the ability to read, write, and comprehend DESIRED SKILLS - Microsoft-based applications, with emphasis on Windows 11, Microsoft O365, Teams, etc. - Experience with call management software such as Finesse or similar - Quality / documentation experience - Familiarity with Microsoft Azure. - Active Directory Administration - Experience resolving Outlook issues such as mail file size and data files (.ost) - Experience with Windows troubleshooting including monitor display issues, printing, connectivity, etc. - Configuration & distribution of corporate mobile devices - Troubleshooting Cisco VPN and Pulse clients - Facilitating Citrix connectivity - Remediating Symantec Endpoint Protection - LogMeIn remote connection/utilization or similar tool - MEMC Deployment of software - Asset management skills - Edge and Google Chrome support - Installation/configuration of various Adobe products /Software - Printer/driver troubleshooting & installation - ServiceNow or similar ticket management tool - Knowledge base utilization Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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