Help Desk Technician

AIM Academy seeks a highly motivated individual to fill an exciting role in our Information Technology Department. You will be responsible for providing technical support for staff and students. The Helpdesk Technician will report to the Director of Technology and work closely with IT department members and support all members of the AIM community.Because AIM is dedicated to creating a culture of equity and inclusion, candidates should value engaging in open dialogue, questioning, confronting assumptions, and attuning to all voices. Please review AIM's Equity and Diversity Statementonline.At AIM Academy, our hiring process reflects our culture, ethics, and core values: Care for Others, Creative Problem Solving, Commitment to Excellence, and a Can-Do Attitude.Responsibilities and duties:Provides on-site desktop and other technical support to faculty, staff, and students.Install, troubleshoot, and patch software on computer systems.Perform imaging, updates, and troubleshoot school hardware and related devices.Support network communications and infrastructure.Document, track, and monitor incidents and requests on the helpdesk ticketing system.Troubleshoots technical problems, answer customer questions, and resolve issues.Support events on the school's campus.Administers Google Workspace environment. Administers Information Technology systems.Other duties as assigned by the Director of Technology.Qualifications:BA or BS in Information Systems or related majorKnowledge of technical ecosystems Predominantly MacOs and iOS environments & JAMF MDMWillingness to learn all aspects of school technologyEnjoy working with teachers, administrators, and students in a fast-paced environmentReliable - consistent in both attendance and performanceFlexible and able to take on new tasksAble to lift and move heavy objectsTo Apply:Interested candidates should send a cover letter and resume to our Human Resources Manager, Cheryl Ferst at cferst@

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